Associate, Merchant Operations (payments)
Salary undisclosed
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Company Description
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to Know the Team
As part of Singapore Operations, the Merchant Operations team represents the voice of our merchant-partners, advocating for solutions that enhance their experience and success on Grab. We work closely with business verticals (GrabFood, GrabMart, GrabPay, OmniCommerce), as well as product, finance, and legal teams to deliver impactful and meaningful solutions. Our role is to localize and optimize platform experiences for merchants and consumers while supporting business growth and cost-efficiency goals.
Get to know the Role
This role ensures a seamless, secure and efficient payment experience for merchant-partners on Grab’s platforms — covering the full spectrum from earnings and payouts to penalties/incentives, billing, reporting and bad debt management. You will be responsible for optimizing payment processes and tools, driving GTM strategies and designing payment frameworks that support business growth while balancing compliance, cost efficiency and operational effectiveness.
This role will report to the Manager, Merchant Operations and be onsite at Singapore Grab office.
The Critical Tasks You Will Perform
Own and manage payment policies and processes, ensuring alignment with regulatory requirements while maximizing efficiency and policy effectiveness
Lead country GTM planning and execution for product and business initiatives, ensuring local nuances and operational requirements are addressed
Design and implement end-to-end workflows and support solutions that enhance the merchant payment experience and enable business scalability
Enhance platform governance and experience, actively monitoring and improving interactions across key merchant payment touchpoints
Identify and drive process improvements in collaboration with cross-functional teams, focusing on scalability, efficiency, and risk mitigation
Resolve payment-related issues, working closely with Product, Engineering, and Support teams to troubleshoot and implement sustainable solutions
Qualifications
What Essential Skills You Will Need
Bachelor's degree in a related field with strong academic credentials
Minimum of 3 years in operations, payments, or project/program management, preferably in fast-paced and entrepreneurial environments
Good understanding of basic accounting and payments principles
Strong critical thinking, problem-solving, and analytical skills. Able to break down complex issues and drive actionable solutions
Proven ability to manage multiple projects independently while collaborating effectively across teams
Self-motivated and comfortable with ambiguity, with a strong sense of ownership and accountability
A team player with excellent interpersonal and communication skills and a positive, can-do attitude
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to Know the Team
As part of Singapore Operations, the Merchant Operations team represents the voice of our merchant-partners, advocating for solutions that enhance their experience and success on Grab. We work closely with business verticals (GrabFood, GrabMart, GrabPay, OmniCommerce), as well as product, finance, and legal teams to deliver impactful and meaningful solutions. Our role is to localize and optimize platform experiences for merchants and consumers while supporting business growth and cost-efficiency goals.
Get to know the Role
This role ensures a seamless, secure and efficient payment experience for merchant-partners on Grab’s platforms — covering the full spectrum from earnings and payouts to penalties/incentives, billing, reporting and bad debt management. You will be responsible for optimizing payment processes and tools, driving GTM strategies and designing payment frameworks that support business growth while balancing compliance, cost efficiency and operational effectiveness.
This role will report to the Manager, Merchant Operations and be onsite at Singapore Grab office.
The Critical Tasks You Will Perform
Own and manage payment policies and processes, ensuring alignment with regulatory requirements while maximizing efficiency and policy effectiveness
Lead country GTM planning and execution for product and business initiatives, ensuring local nuances and operational requirements are addressed
Design and implement end-to-end workflows and support solutions that enhance the merchant payment experience and enable business scalability
Enhance platform governance and experience, actively monitoring and improving interactions across key merchant payment touchpoints
Identify and drive process improvements in collaboration with cross-functional teams, focusing on scalability, efficiency, and risk mitigation
Resolve payment-related issues, working closely with Product, Engineering, and Support teams to troubleshoot and implement sustainable solutions
Qualifications
What Essential Skills You Will Need
Bachelor's degree in a related field with strong academic credentials
Minimum of 3 years in operations, payments, or project/program management, preferably in fast-paced and entrepreneurial environments
Good understanding of basic accounting and payments principles
Strong critical thinking, problem-solving, and analytical skills. Able to break down complex issues and drive actionable solutions
Proven ability to manage multiple projects independently while collaborating effectively across teams
Self-motivated and comfortable with ambiguity, with a strong sense of ownership and accountability
A team player with excellent interpersonal and communication skills and a positive, can-do attitude
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Company Description
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to Know the Team
As part of Singapore Operations, the Merchant Operations team represents the voice of our merchant-partners, advocating for solutions that enhance their experience and success on Grab. We work closely with business verticals (GrabFood, GrabMart, GrabPay, OmniCommerce), as well as product, finance, and legal teams to deliver impactful and meaningful solutions. Our role is to localize and optimize platform experiences for merchants and consumers while supporting business growth and cost-efficiency goals.
Get to know the Role
This role ensures a seamless, secure and efficient payment experience for merchant-partners on Grab’s platforms — covering the full spectrum from earnings and payouts to penalties/incentives, billing, reporting and bad debt management. You will be responsible for optimizing payment processes and tools, driving GTM strategies and designing payment frameworks that support business growth while balancing compliance, cost efficiency and operational effectiveness.
This role will report to the Manager, Merchant Operations and be onsite at Singapore Grab office.
The Critical Tasks You Will Perform
Own and manage payment policies and processes, ensuring alignment with regulatory requirements while maximizing efficiency and policy effectiveness
Lead country GTM planning and execution for product and business initiatives, ensuring local nuances and operational requirements are addressed
Design and implement end-to-end workflows and support solutions that enhance the merchant payment experience and enable business scalability
Enhance platform governance and experience, actively monitoring and improving interactions across key merchant payment touchpoints
Identify and drive process improvements in collaboration with cross-functional teams, focusing on scalability, efficiency, and risk mitigation
Resolve payment-related issues, working closely with Product, Engineering, and Support teams to troubleshoot and implement sustainable solutions
Qualifications
What Essential Skills You Will Need
Bachelor's degree in a related field with strong academic credentials
Minimum of 3 years in operations, payments, or project/program management, preferably in fast-paced and entrepreneurial environments
Good understanding of basic accounting and payments principles
Strong critical thinking, problem-solving, and analytical skills. Able to break down complex issues and drive actionable solutions
Proven ability to manage multiple projects independently while collaborating effectively across teams
Self-motivated and comfortable with ambiguity, with a strong sense of ownership and accountability
A team player with excellent interpersonal and communication skills and a positive, can-do attitude
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to Know the Team
As part of Singapore Operations, the Merchant Operations team represents the voice of our merchant-partners, advocating for solutions that enhance their experience and success on Grab. We work closely with business verticals (GrabFood, GrabMart, GrabPay, OmniCommerce), as well as product, finance, and legal teams to deliver impactful and meaningful solutions. Our role is to localize and optimize platform experiences for merchants and consumers while supporting business growth and cost-efficiency goals.
Get to know the Role
This role ensures a seamless, secure and efficient payment experience for merchant-partners on Grab’s platforms — covering the full spectrum from earnings and payouts to penalties/incentives, billing, reporting and bad debt management. You will be responsible for optimizing payment processes and tools, driving GTM strategies and designing payment frameworks that support business growth while balancing compliance, cost efficiency and operational effectiveness.
This role will report to the Manager, Merchant Operations and be onsite at Singapore Grab office.
The Critical Tasks You Will Perform
Own and manage payment policies and processes, ensuring alignment with regulatory requirements while maximizing efficiency and policy effectiveness
Lead country GTM planning and execution for product and business initiatives, ensuring local nuances and operational requirements are addressed
Design and implement end-to-end workflows and support solutions that enhance the merchant payment experience and enable business scalability
Enhance platform governance and experience, actively monitoring and improving interactions across key merchant payment touchpoints
Identify and drive process improvements in collaboration with cross-functional teams, focusing on scalability, efficiency, and risk mitigation
Resolve payment-related issues, working closely with Product, Engineering, and Support teams to troubleshoot and implement sustainable solutions
Qualifications
What Essential Skills You Will Need
Bachelor's degree in a related field with strong academic credentials
Minimum of 3 years in operations, payments, or project/program management, preferably in fast-paced and entrepreneurial environments
Good understanding of basic accounting and payments principles
Strong critical thinking, problem-solving, and analytical skills. Able to break down complex issues and drive actionable solutions
Proven ability to manage multiple projects independently while collaborating effectively across teams
Self-motivated and comfortable with ambiguity, with a strong sense of ownership and accountability
A team player with excellent interpersonal and communication skills and a positive, can-do attitude
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
About Grab
| Size | More than 5000 |
| Industry | Passenger Ground Transportation |
| Location | Singapore |
| Founded | 1 July 2012 |