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- Minimum 2 years experience in a people management capacity in a large or multi-site inbound contact center or similar dynamic environment supervising 25-30 employees
- Experience leading in a professional environment
- Knowledge of contact center management tools, processes, procedures, and performance metrics, and can innovate and improve as needed
- Excellent influencing skills and ability to work with key business partners
- Prioritize coaching needs and experienced in developing employees to achieve optimal results
- Able to develop coaching plans that incorporate observations and key performance trends
- Lead a standard for high-quality work by consistently meeting and exceeding performance goals
- Strong and effective written and verbal interpersonal skills with the ability to tailor your message to your audience
- Solution oriented leader who demonstrates creativity and curiosity
- Ability to thrive in a dynamic and ambiguous environment
- Experience in the field of AIML- Data Annotations
- Project Management Skills
- Quality Management Systems
- Data Analysis
- Minimum 2 years experience in a people management capacity in a large or multi-site inbound contact center or similar dynamic environment supervising 25-30 employees
- Experience leading in a professional environment
- Knowledge of contact center management tools, processes, procedures, and performance metrics, and can innovate and improve as needed
- Excellent influencing skills and ability to work with key business partners
- Prioritize coaching needs and experienced in developing employees to achieve optimal results
- Able to develop coaching plans that incorporate observations and key performance trends
- Lead a standard for high-quality work by consistently meeting and exceeding performance goals
- Strong and effective written and verbal interpersonal skills with the ability to tailor your message to your audience
- Solution oriented leader who demonstrates creativity and curiosity
- Ability to thrive in a dynamic and ambiguous environment
- Experience in the field of AIML- Data Annotations
- Project Management Skills
- Quality Management Systems
- Data Analysis