Senior Hostess / Hostess (Chinese Cuisine) - InterContinental Singapore
Salary undisclosed
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- Supervise and train host/hostess staff.
- Assign duties and responsibilities to the team members.
- Conduct regular meetings to communicate updates, changes, and expectations.
- Manage reservation systems efficiently.
- Coordinate with the kitchen and floor staff to ensure smooth service during peak hours.
- Confirm reservations and communicate special requests to the appropriate departments.
- Greet guests with a warm and friendly demeanor.
- Assist guests in making reservations and provide information about the menu, specials, and promotions.
- Ensure prompt and efficient seating of guests.
- Handle guest inquiries, concerns, and special requests.
- Organize and manage the seating chart.
- Monitor and maintain an efficient table-turnover rate.
- Ensure proper communication with servers to manage the flow of the dining room.
- Liaise with kitchen and waitstaff to manage table rotations and ensure timely service.
- Communicate with management regarding any issues or challenges in the front-of-house operations.
- Maintain high standards of cleanliness and organization in the reception area.
- Monitor the overall dining room ambiance and address any issues promptly.
- Assist in developing and implementing policies and procedures to enhance guest satisfaction.
- Coordinate and manage special events, private parties, and large reservations.
- Work with the events team to ensure seamless execution of special occasions.
- High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field
- 1 year of related experience or an equivalent combination of education and experience
- Obtained alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency
- Able to read and write English
- Supervise and train host/hostess staff.
- Assign duties and responsibilities to the team members.
- Conduct regular meetings to communicate updates, changes, and expectations.
- Manage reservation systems efficiently.
- Coordinate with the kitchen and floor staff to ensure smooth service during peak hours.
- Confirm reservations and communicate special requests to the appropriate departments.
- Greet guests with a warm and friendly demeanor.
- Assist guests in making reservations and provide information about the menu, specials, and promotions.
- Ensure prompt and efficient seating of guests.
- Handle guest inquiries, concerns, and special requests.
- Organize and manage the seating chart.
- Monitor and maintain an efficient table-turnover rate.
- Ensure proper communication with servers to manage the flow of the dining room.
- Liaise with kitchen and waitstaff to manage table rotations and ensure timely service.
- Communicate with management regarding any issues or challenges in the front-of-house operations.
- Maintain high standards of cleanliness and organization in the reception area.
- Monitor the overall dining room ambiance and address any issues promptly.
- Assist in developing and implementing policies and procedures to enhance guest satisfaction.
- Coordinate and manage special events, private parties, and large reservations.
- Work with the events team to ensure seamless execution of special occasions.
- High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field
- 1 year of related experience or an equivalent combination of education and experience
- Obtained alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency
- Able to read and write English