Global Customer Success Manager

As the Customer Success Manager, you will work with a portfolio of complex, cross-commodity accounts, ensuring clients are extracting maximum value from their subscription-based services. You’ll act as a trusted advisor, delivering strategic support, identifying growth opportunities, and fostering long-term partnerships with key stakeholders.

This position is ideal for someone with extensive experience in Customer Success, a strong commercial drive, and a background in data-driven or subscription-based solutions. Industry knowledge in commodities, SaaS, or price reporting is a definite advantage.

What You’ll Do

• Build and maintain strategic relationships with enterprise-level clients across global markets.

• Drive engagement through regular account reviews, success planning, and in-person client meetings.

• Collaborate cross-functionally with Sales, Product, Editorial, and Support teams to deliver an exceptional customer experience.

• Proactively identify opportunities for account expansion through upselling and cross-selling.

• Monitor account health and usage trends to mitigate churn and enhance value delivery.

• Present insights, product updates, and training to key stakeholders within client organizations.

• Contribute feedback to internal teams to influence product development and service innovation.

• Play a visible role in key customer initiatives, onboarding, and advocacy efforts.

What We’re Looking For

• Minimum 3 years’ experience in a Customer Success Manager role, working with complex, enterprise-level accounts.

• Strong background in SaaS, data services, or subscription-based models.

• A commercial mindset with a track record of identifying growth opportunities within accounts.

• Excellent relationship-building and communication skills, with the ability to influence senior stakeholders.

• Strategic thinker with a proactive, solutions-oriented approach.

• Comfortable navigating fast-paced, global environments with multiple internal and external stakeholders.

• Familiarity with CRM systems (Salesforce preferred); knowledge of APIs or Excel proficiency is a plus.

• Willingness to travel internationally for face-to-face client engagements.

Why Join?

• Be the strategic partner for the company’s largest and highest-growth accounts.

• Join a respected, global organization with a long-standing reputation for market expertise and innovation.

• Work closely with senior leadership in a highly visible, impact-driven role.

• Hybrid working model for better flexibility and work-life balance.

• Competitive compensation and benefits within a collaborative, growth-focused culture.

As the Customer Success Manager, you will work with a portfolio of complex, cross-commodity accounts, ensuring clients are extracting maximum value from their subscription-based services. You’ll act as a trusted advisor, delivering strategic support, identifying growth opportunities, and fostering long-term partnerships with key stakeholders.

This position is ideal for someone with extensive experience in Customer Success, a strong commercial drive, and a background in data-driven or subscription-based solutions. Industry knowledge in commodities, SaaS, or price reporting is a definite advantage.

What You’ll Do

• Build and maintain strategic relationships with enterprise-level clients across global markets.

• Drive engagement through regular account reviews, success planning, and in-person client meetings.

• Collaborate cross-functionally with Sales, Product, Editorial, and Support teams to deliver an exceptional customer experience.

• Proactively identify opportunities for account expansion through upselling and cross-selling.

• Monitor account health and usage trends to mitigate churn and enhance value delivery.

• Present insights, product updates, and training to key stakeholders within client organizations.

• Contribute feedback to internal teams to influence product development and service innovation.

• Play a visible role in key customer initiatives, onboarding, and advocacy efforts.

What We’re Looking For

• Minimum 3 years’ experience in a Customer Success Manager role, working with complex, enterprise-level accounts.

• Strong background in SaaS, data services, or subscription-based models.

• A commercial mindset with a track record of identifying growth opportunities within accounts.

• Excellent relationship-building and communication skills, with the ability to influence senior stakeholders.

• Strategic thinker with a proactive, solutions-oriented approach.

• Comfortable navigating fast-paced, global environments with multiple internal and external stakeholders.

• Familiarity with CRM systems (Salesforce preferred); knowledge of APIs or Excel proficiency is a plus.

• Willingness to travel internationally for face-to-face client engagements.

Why Join?

• Be the strategic partner for the company’s largest and highest-growth accounts.

• Join a respected, global organization with a long-standing reputation for market expertise and innovation.

• Work closely with senior leadership in a highly visible, impact-driven role.

• Hybrid working model for better flexibility and work-life balance.

• Competitive compensation and benefits within a collaborative, growth-focused culture.