MCQUEEN Team Manager, Singapore
Salary undisclosed
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McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.
At McQueen, we live and breathe a culture defined by our Key Behaviours:
- Empower – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
- Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
- Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
- Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.
- Support the Store Manager to develop and implement business plans, through the analysis of the department’s performances and proposal of relevant action plans
- Drive performance of the team to exceed financial targets and maximize sales performances and contribution to support the success of the entire store
- Together with the Store Manager, represent the Company within the local market, identifying opportunities to increase foot flow, attracting new Clients, and building loyal relationships with the brand
- Monitor the performance of the assigned team categories and proactively propose action plans to reach the targets.
- Ensure the team develops a full product knowledge through specific training, while making sure they are aware of market trends and competitors.
- Collaborate with local / regional corporate functions on Product , VM, CRM to maximize sales in line with House guidelines
- Lead and inspire the team on executing superior client experience both on shopfloor and during client appointments.
- Develop a client engagement mindset, with the purpose of building long lasting relationships with the clients.
- Lead the execution of clientelling activities with the store team, developing actions and initiatives to reach the goals and KPIs.
- Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome
- Ensure Omni Channel awareness among the team, as well as coach and support the team in using digital tools to improve the relationship with clients and achieving the business objectives
- Promote a positive and professional team environment that fosters trust, respect, and superior performance standards, leading by example and in line with the House Code of Behaviours.
- Empowering the team to be the best versions of themselves. Promoting team spirit through effective communication, and cultivating a positive and energetic environment
- Encourage the exchange of information within the team and proactively develop morning briefing on specific topics
- Staying close to team on shop floor, being aware of what is happening
- Provide support and ongoing feedback to client advisors to ensure their development, motivation, and sense of belonging.
- Conduct regular performance conversations with the team to discuss results and develop action plans
- Train and inspire the team on product knowledge, sales techniques, Client Services, and Company policies and procedures
- Identify talents within their team to propose for internal development opportunities, sharing the proposal with the Store Manager to define the correct development processes
- Guarantee team development through coaching and follow-ups on individual action plans;
- You will be able to demonstrate the desired McQueen behaviours
- Significant team sales management experience in retail, luxury retail, or service-related industry
- Proven ability to drive store performance
- Commercial awareness and strong business acumen, including key retail performance indicators
- Coaching and development skills
- Strong analytical skills
- Entrepreneurial spirit
- Strong budget management experience
- Strong verbal and written communication skills and excellent organizational skills.
- Being confident in public speaking and engaging with external stakeholder
- Ability to manage competing priorities in a fast-paced environment. Open to change and new way of working
- Able to manage pressure and maintain a positive working environment
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
- Flexibility to work a retail schedule which will include evenings, weekends and holidays.
- Ability to effectively create, manage and adhere to deadlines
- Ability to be mobile for extended periods of time
- Passion for the Fashion Industry
McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.
At McQueen, we live and breathe a culture defined by our Key Behaviours:
- Empower – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
- Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
- Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
- Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.
- Support the Store Manager to develop and implement business plans, through the analysis of the department’s performances and proposal of relevant action plans
- Drive performance of the team to exceed financial targets and maximize sales performances and contribution to support the success of the entire store
- Together with the Store Manager, represent the Company within the local market, identifying opportunities to increase foot flow, attracting new Clients, and building loyal relationships with the brand
- Monitor the performance of the assigned team categories and proactively propose action plans to reach the targets.
- Ensure the team develops a full product knowledge through specific training, while making sure they are aware of market trends and competitors.
- Collaborate with local / regional corporate functions on Product , VM, CRM to maximize sales in line with House guidelines
- Lead and inspire the team on executing superior client experience both on shopfloor and during client appointments.
- Develop a client engagement mindset, with the purpose of building long lasting relationships with the clients.
- Lead the execution of clientelling activities with the store team, developing actions and initiatives to reach the goals and KPIs.
- Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome
- Ensure Omni Channel awareness among the team, as well as coach and support the team in using digital tools to improve the relationship with clients and achieving the business objectives
- Promote a positive and professional team environment that fosters trust, respect, and superior performance standards, leading by example and in line with the House Code of Behaviours.
- Empowering the team to be the best versions of themselves. Promoting team spirit through effective communication, and cultivating a positive and energetic environment
- Encourage the exchange of information within the team and proactively develop morning briefing on specific topics
- Staying close to team on shop floor, being aware of what is happening
- Provide support and ongoing feedback to client advisors to ensure their development, motivation, and sense of belonging.
- Conduct regular performance conversations with the team to discuss results and develop action plans
- Train and inspire the team on product knowledge, sales techniques, Client Services, and Company policies and procedures
- Identify talents within their team to propose for internal development opportunities, sharing the proposal with the Store Manager to define the correct development processes
- Guarantee team development through coaching and follow-ups on individual action plans;
- You will be able to demonstrate the desired McQueen behaviours
- Significant team sales management experience in retail, luxury retail, or service-related industry
- Proven ability to drive store performance
- Commercial awareness and strong business acumen, including key retail performance indicators
- Coaching and development skills
- Strong analytical skills
- Entrepreneurial spirit
- Strong budget management experience
- Strong verbal and written communication skills and excellent organizational skills.
- Being confident in public speaking and engaging with external stakeholder
- Ability to manage competing priorities in a fast-paced environment. Open to change and new way of working
- Able to manage pressure and maintain a positive working environment
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
- Flexibility to work a retail schedule which will include evenings, weekends and holidays.
- Ability to effectively create, manage and adhere to deadlines
- Ability to be mobile for extended periods of time
- Passion for the Fashion Industry