Contact Center MDE (Market Development Executive)
Job Description
About the Role
We are seeking a dynamic and experienced leader to drive our Front Office Service Transformation and Contact Center Transformation initiatives within the Capgemini Financial Services Continental Europe Business Unit (BU). This is a strategic and high-impact role, working with leading Financial Services brands to transform their service and contact center operations.
If you are passionate about leveraging digital solutions to drive sales outcomes, have a deep understanding of contact center strategy and operations in the banking sector, and are ready to bring innovative ideas to life, we want to hear from you!
________________________________________
Key Responsibilities
Client Engagement:
o Build and nurture strong relationships with clients, including C-suite stakeholders, to deliver transformational ideas and innovations.
o Work with account teams to proactively shape and close deals that address client challenges.
Sales Strategy and Execution:
o Develop and execute strategies to expand the digital marketing business across Financial Services customers in Continental Europe.
o Drive revenue growth by identifying and developing new business opportunities.
Contact Center Transformation:
o Help clients strategize, design, and implement new operating models and organizational constructs for their contact centers.
o Enable clients to improve value delivery through innovative solutions and digital capabilities.
Collaboration and Innovation:
o Partner with Capgemini practice and account teams to shape complex deals and provide strategic guidance.
o Activate new ways of working, including agile methodologies and leading digital platforms.
Pipeline Management:
o Qualify, develop, and nurture opportunities, ensuring a robust sales pipeline.
________________________________________
Key Skills and Requirements
Industry Expertise:
o Strong understanding of contact center strategy, operations, and execution, with a focus on efficiency and effectiveness.
o Experience in digital-led process transformations, including operating model design and change management.
Technical Knowledge:
o Familiarity with digital capability models and tools such as Salesforce, Pega, and other leading solutions.
o Experience in product selection for large contact center transformation programs.
Sales and Relationship Building:
o Proven ability to develop end-to-end value propositions tailored to client needs.
o Track record of building and maintaining relationships with C-suite stakeholders.
Strategic Thinking:
o Expertise in developing go-to-market (GTM) plans and driving their execution.
o Ability to provide strategic recommendations through assessments and roadmaps.
Job Description
About the Role
We are seeking a dynamic and experienced leader to drive our Front Office Service Transformation and Contact Center Transformation initiatives within the Capgemini Financial Services Continental Europe Business Unit (BU). This is a strategic and high-impact role, working with leading Financial Services brands to transform their service and contact center operations.
If you are passionate about leveraging digital solutions to drive sales outcomes, have a deep understanding of contact center strategy and operations in the banking sector, and are ready to bring innovative ideas to life, we want to hear from you!
________________________________________
Key Responsibilities
Client Engagement:
o Build and nurture strong relationships with clients, including C-suite stakeholders, to deliver transformational ideas and innovations.
o Work with account teams to proactively shape and close deals that address client challenges.
Sales Strategy and Execution:
o Develop and execute strategies to expand the digital marketing business across Financial Services customers in Continental Europe.
o Drive revenue growth by identifying and developing new business opportunities.
Contact Center Transformation:
o Help clients strategize, design, and implement new operating models and organizational constructs for their contact centers.
o Enable clients to improve value delivery through innovative solutions and digital capabilities.
Collaboration and Innovation:
o Partner with Capgemini practice and account teams to shape complex deals and provide strategic guidance.
o Activate new ways of working, including agile methodologies and leading digital platforms.
Pipeline Management:
o Qualify, develop, and nurture opportunities, ensuring a robust sales pipeline.
________________________________________
Key Skills and Requirements
Industry Expertise:
o Strong understanding of contact center strategy, operations, and execution, with a focus on efficiency and effectiveness.
o Experience in digital-led process transformations, including operating model design and change management.
Technical Knowledge:
o Familiarity with digital capability models and tools such as Salesforce, Pega, and other leading solutions.
o Experience in product selection for large contact center transformation programs.
Sales and Relationship Building:
o Proven ability to develop end-to-end value propositions tailored to client needs.
o Track record of building and maintaining relationships with C-suite stakeholders.
Strategic Thinking:
o Expertise in developing go-to-market (GTM) plans and driving their execution.
o Ability to provide strategic recommendations through assessments and roadmaps.