Contract Executive (Motor Customer Service) - 1 year contract
Salary undisclosed
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Job Description
You will be required to:
You will be required to:
- Attend to enquiries on various fronts, effectively maintaining our Motor Customer Service's high level of accessibility
- Empathize with customers, and offer clear and relevant advice
- Provide policy recommendations and refer customers to client advisers for more comprehensive explanations
- Perform post-case administration for future reference
- Have obtained diploma or degree in any field. Relevant insurance certification will be an advantage
- Have at least 2 years of experience in customer service, preferably in a contact centre
- Enjoy people engagement and providing good advice, have patience in dealing with complex problems
- Have strong interpersonal skills and the ability to answer queries clearly over the phone
- Be result-oriented and enjoy seeing tangible results of your hard work
Job Description
You will be required to:
You will be required to:
- Attend to enquiries on various fronts, effectively maintaining our Motor Customer Service's high level of accessibility
- Empathize with customers, and offer clear and relevant advice
- Provide policy recommendations and refer customers to client advisers for more comprehensive explanations
- Perform post-case administration for future reference
- Have obtained diploma or degree in any field. Relevant insurance certification will be an advantage
- Have at least 2 years of experience in customer service, preferably in a contact centre
- Enjoy people engagement and providing good advice, have patience in dealing with complex problems
- Have strong interpersonal skills and the ability to answer queries clearly over the phone
- Be result-oriented and enjoy seeing tangible results of your hard work