Digital Business Analyst

1. Roles and Responsibilities

• Oversee, manage multiple vendors and external providers of ICT services, work with team members from application and infra teams, to deliver project on time and within budget
• Assist in business Change Management activities
• Analyse, facilitate, model, and organize information in order to reconcile conflicts, elicit requirements and distinguish solution ideas from business needs
• Project Management (Scope, Budget and Schedule) including regular management reporting for maintenance and/or development projects
• Conduct requirements workshop to gather user requirements and analyses business processes to provide clear analysis and documentation of the problems
• Ensure that projects are executed based on the project plan to meet identified business needs, within agreed parameters of cost, duration and quality
• Participate and contribute in project activities such as Requirement Gathering, User Acceptance Testing, Training & Implementation
• Review project deliverables. e.g. functional specifications, system test plan & results, user guide, operation manual
• Plan and perform user acceptance testing
• Assess service requests for enhancements and maintenance of systems
• Ensure Service Level Agreements for projects and incidents are met
• Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks
• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines
• Manage and resolve day-to-day IT related issues pertaining to application, infrastructure or security, to facilitate smooth running of daily operations

1. Knowledge and Skills

RELEVANT EXPERIENCE

• Relevant working experience as a developer/ technical Business analyst or equivalent in at least 2 Agile/ full project development life cycle
• Cloud solutioning and hand-on experience with AWS managed services
• Ability to work both independently and as part of a team with professionals at all levels
• Strong problem-solving skills and able to prioritise and manage multiple tasks
• Good design, coding, testing and debugging skills
• Relevant experience in requirement elicitation techniques such as design thinking, persona analysis and customer journey mapping etc
• Solid knowledge of relevant technology concepts (e.g. client-server, relational databases, cloud-based architectures, docker and containers)
• Relevant experience in and knowledge of microservice architecture will be advantageous
• Relevant experience in facilitating user requirement workshops
• Relevant experience in web-based development and mobile IT projects
• Working experience in CRM, Data warehouse, Sharepoint is preferred
• Proficiency and experience in programming (Python, VB.NET, C#, JavaScript, HTML, CSS) is advantageous
• DevOps experience is preferred to be able to handle and review works done by partners.
• Working experience in government environment will be advantageous
• Familiarity with governance, adoption of digital services in enterprise IT environments.
• Work experience and strong troubleshooting skills in resolving application, infrastructure (including desktop, server, network) and security related issues in a (Singapore) government environment is preferred
• Strong analytical, conceptualisation and problem-solving skills
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges
• Team player with strong organization and people handling skills
• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders

1. Roles and Responsibilities

• Oversee, manage multiple vendors and external providers of ICT services, work with team members from application and infra teams, to deliver project on time and within budget
• Assist in business Change Management activities
• Analyse, facilitate, model, and organize information in order to reconcile conflicts, elicit requirements and distinguish solution ideas from business needs
• Project Management (Scope, Budget and Schedule) including regular management reporting for maintenance and/or development projects
• Conduct requirements workshop to gather user requirements and analyses business processes to provide clear analysis and documentation of the problems
• Ensure that projects are executed based on the project plan to meet identified business needs, within agreed parameters of cost, duration and quality
• Participate and contribute in project activities such as Requirement Gathering, User Acceptance Testing, Training & Implementation
• Review project deliverables. e.g. functional specifications, system test plan & results, user guide, operation manual
• Plan and perform user acceptance testing
• Assess service requests for enhancements and maintenance of systems
• Ensure Service Level Agreements for projects and incidents are met
• Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks
• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines
• Manage and resolve day-to-day IT related issues pertaining to application, infrastructure or security, to facilitate smooth running of daily operations

1. Knowledge and Skills

RELEVANT EXPERIENCE

• Relevant working experience as a developer/ technical Business analyst or equivalent in at least 2 Agile/ full project development life cycle
• Cloud solutioning and hand-on experience with AWS managed services
• Ability to work both independently and as part of a team with professionals at all levels
• Strong problem-solving skills and able to prioritise and manage multiple tasks
• Good design, coding, testing and debugging skills
• Relevant experience in requirement elicitation techniques such as design thinking, persona analysis and customer journey mapping etc
• Solid knowledge of relevant technology concepts (e.g. client-server, relational databases, cloud-based architectures, docker and containers)
• Relevant experience in and knowledge of microservice architecture will be advantageous
• Relevant experience in facilitating user requirement workshops
• Relevant experience in web-based development and mobile IT projects
• Working experience in CRM, Data warehouse, Sharepoint is preferred
• Proficiency and experience in programming (Python, VB.NET, C#, JavaScript, HTML, CSS) is advantageous
• DevOps experience is preferred to be able to handle and review works done by partners.
• Working experience in government environment will be advantageous
• Familiarity with governance, adoption of digital services in enterprise IT environments.
• Work experience and strong troubleshooting skills in resolving application, infrastructure (including desktop, server, network) and security related issues in a (Singapore) government environment is preferred
• Strong analytical, conceptualisation and problem-solving skills
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges
• Team player with strong organization and people handling skills
• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders