
End User Computing (EUC) L3 - Support Engineer
$ 5,000 - $ 8,500 / month
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Job Responsibilities:
- Provide onsite EUC support, including VIP support for 20–30 senior executives and approximately 1,200 end users.
- Administer and manage Microsoft SCCM for patch management, software delivery, and configuration management (Level 2).
- Lead the architecture and design of Microsoft Intune for mobile device management (Level 3).
- Provide remote support using Bomgar, maintaining secure and efficient remote sessions (Level 2).
- Administer centralized email signature management via CodeTwo (Level 2).
- Manage the employee engagement platform WorkVivo, supporting internal communications (Level 2).
- Support video conferencing solutions using Zoom for (Level 2).
- Collaborate with cross-functional IT teams to ensure consistent and high-quality service delivery.
- Maintain documentation of systems and procedures and support audit and compliance activities as needed.
- Troubleshoot and resolve hardware/software issues efficiently with minimal disruption to users.
Required Experience and Skills:
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- At least 4–5 years of experience in EUC support or a similar IT support role.
- Strong hands-on experience with SCCM, Intune, Bomgar, CodeTwo, WorkVivo, and Zoom.
- Proven ability to handle executive-level support with professionalism and discretion.
- Excellent problem-solving skills and a customer-centric mindset.
- Good communication skills, both written and verbal.
Job Responsibilities:
- Provide onsite EUC support, including VIP support for 20–30 senior executives and approximately 1,200 end users.
- Administer and manage Microsoft SCCM for patch management, software delivery, and configuration management (Level 2).
- Lead the architecture and design of Microsoft Intune for mobile device management (Level 3).
- Provide remote support using Bomgar, maintaining secure and efficient remote sessions (Level 2).
- Administer centralized email signature management via CodeTwo (Level 2).
- Manage the employee engagement platform WorkVivo, supporting internal communications (Level 2).
- Support video conferencing solutions using Zoom for (Level 2).
- Collaborate with cross-functional IT teams to ensure consistent and high-quality service delivery.
- Maintain documentation of systems and procedures and support audit and compliance activities as needed.
- Troubleshoot and resolve hardware/software issues efficiently with minimal disruption to users.
Required Experience and Skills:
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- At least 4–5 years of experience in EUC support or a similar IT support role.
- Strong hands-on experience with SCCM, Intune, Bomgar, CodeTwo, WorkVivo, and Zoom.
- Proven ability to handle executive-level support with professionalism and discretion.
- Excellent problem-solving skills and a customer-centric mindset.
- Good communication skills, both written and verbal.