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Customer Service Executive | Tampines - 5 days | Up to $3.2k (0580)

$ 2,800 - $ 3,200 / month

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Location: Tampines
Working Hours: 830am - 530pm ( Mon - Fri)
Salary : $2,800 to $3,200

RESPONSIBILITIES

  • Provide quality customer service support to customers over e-mail and phone.
  • Handle customer enquiries efficiently and escalate issues promptly when required.
  • Perform sales order management for customers.
  • Perform allocation of stocks and arrange delivery for customers’ orders.
  • Conduct regular meetings with customers for close communication.
  • Perform problem solving to value-added customers.
  • Extract and tabulate data for monthly reporting.
  • Collaborate with internal teams to ensure timely resolution of customer issues.
  • Promote or recommend new products to existing customers.
  • Any other ad hoc tasks and projects assigned.

REQUIREMENTS

  • Minimum Diploma in any field.
  • At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
  • Experience in handling customers’ inquiries and claims by emails and phone calls.
  • Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
  • Experience in SAP will have an added advantage.

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Location: Tampines
Working Hours: 830am - 530pm ( Mon - Fri)
Salary : $2,800 to $3,200

RESPONSIBILITIES

  • Provide quality customer service support to customers over e-mail and phone.
  • Handle customer enquiries efficiently and escalate issues promptly when required.
  • Perform sales order management for customers.
  • Perform allocation of stocks and arrange delivery for customers’ orders.
  • Conduct regular meetings with customers for close communication.
  • Perform problem solving to value-added customers.
  • Extract and tabulate data for monthly reporting.
  • Collaborate with internal teams to ensure timely resolution of customer issues.
  • Promote or recommend new products to existing customers.
  • Any other ad hoc tasks and projects assigned.

REQUIREMENTS

  • Minimum Diploma in any field.
  • At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
  • Experience in handling customers’ inquiries and claims by emails and phone calls.
  • Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
  • Experience in SAP will have an added advantage.

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580