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L2 Application Support

$ 6,000 - $ 7,500 / month

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Job Description

Skills and Qualifications

  • At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.
  • Experience in application implementation projects in financial institutions would be advantageous.
  • With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment
  • Basic knowledge on end-to-end web based application infrastructure

Good to have experiences:

  • Application Monitoring Tools
  • Incident Management
  • Problem Management
  • Self-motivated with a strong sense of ownership and accountability
  • A quick mind with a problem-solving aptitude, creative & pragmatic
  • Good project management skills with attention to details, ability to multi-task and work within tight timelines
  • Strong stakeholder management and interpersonal skills, with good oral and written communications skill
  • Experience working with cross-cultural teams is a plus
  • Good knowledge of financial institution products and digital platforms are added advantages

Job Description

Skills and Qualifications

  • At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.
  • Experience in application implementation projects in financial institutions would be advantageous.
  • With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment
  • Basic knowledge on end-to-end web based application infrastructure

Good to have experiences:

  • Application Monitoring Tools
  • Incident Management
  • Problem Management
  • Self-motivated with a strong sense of ownership and accountability
  • A quick mind with a problem-solving aptitude, creative & pragmatic
  • Good project management skills with attention to details, ability to multi-task and work within tight timelines
  • Strong stakeholder management and interpersonal skills, with good oral and written communications skill
  • Experience working with cross-cultural teams is a plus
  • Good knowledge of financial institution products and digital platforms are added advantages