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Patient Service Associate (AOFC)

Salary undisclosed

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  • To stay updated with changes to healthcare financing initiatives, so as to communicate and handle patients/next-of-kin queries effectively
  • To open and close counter and ensure that all payment transactions are according to defined practices and guidelines.
  • To provide financial counselling for patients/next-of-kins at the assigned unit - Emergency Department, Wards or Admission Office - in compliance with the Private Hospitals & Medical Clinics (PHMC) Act/Regulations. This includes informing patients/next-of-kins regarding the different ward class charges, their bill estimates and the possible payment methods.
  • To perform upgrade/downgrade requests and explain ward charges differences for patients/next-of-kins requesting to upgrade/downgrade between private and subsidised wards so as to ensure government subsidies are utilised appropriately
  • To stay updated with changes to healthcare financing initiatives, so as to communicate and handle patients/next-of-kin queries effectively
  • To open and close counter and ensure that all payment transactions are according to defined practices and guidelines.
  • To provide financial counselling for patients/next-of-kins at the assigned unit - Emergency Department, Wards or Admission Office - in compliance with the Private Hospitals & Medical Clinics (PHMC) Act/Regulations. This includes informing patients/next-of-kins regarding the different ward class charges, their bill estimates and the possible payment methods.
  • To perform upgrade/downgrade requests and explain ward charges differences for patients/next-of-kins requesting to upgrade/downgrade between private and subsidised wards so as to ensure government subsidies are utilised appropriately