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Front Desk Operational manager
- Full Time, onsite
- Russell Tobin Associates Staffing Solutions India Private Limited
- Singapore, Singapore
$ 500 - $ 5,500 / month
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Job Description
- Supervise Front Desk operations during your assigned shift to a consistently high standard
- Assign daily shift tasks and ensure the tasks completion by every end of the shift
- Maintain and update guest history and marketing database as required
- Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place.
- Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
- Manage Guest requests, inquiries, and complaints promptly and completely
- Support new team members in any areas that they are not yet competent to handle independently
- Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
- Coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties when running as a Group coordinator.
Job Description
- Supervise Front Desk operations during your assigned shift to a consistently high standard
- Assign daily shift tasks and ensure the tasks completion by every end of the shift
- Maintain and update guest history and marketing database as required
- Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place.
- Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
- Manage Guest requests, inquiries, and complaints promptly and completely
- Support new team members in any areas that they are not yet competent to handle independently
- Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
- Coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties when running as a Group coordinator.