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Customer Relations Administrator

$ 2,500 - $ 3,000 / month

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Job Responsibilities:

  • Maintaining a positive, empathetic and professional attitude towards customers
  • Promptly respond to customer enquiries through various channels (e.g. Facebook, Instagram, Emails) and maintain company’s reputation through channels like Google Review.
  • Maintaining and report on records of customer interactions and transactions, including inquiries, complaints, and comments, as well as actions taken
  • Promptly acknowledging customer complaints, resolving it and escalating the issues to the appropriate department (if any)
  • Have a keen ear for listening and able to probe to clarify and understand the needs of the customer
  • Respond to all inquiries and feedback in a friendly, courteous, and professional manner.
  • Follow-up on outstanding cases with the respective departments and, if necessary, perform call back to the customers
  • Ad hoc: Provide administrative assistance to Corporate Sales Team (processing of invoices, quotations and etc.)

Job Requirements:

  • Able to liaise with customers over different communication channels in a professional manner
  • Manage customers’ feedbacks or complaints efficiently in a timely manner
  • Possess good computer skills, excellent customer service handling skills with good attitude and a positive mindset
  • Applicants with Retail Customer Service background will have an added advantage
  • Good interpersonal and communication skills to manage internal stakeholders
  • Strong listening and persuasion skills to manage customer queries and complaints
  • Available to work on weekends and after office hours during product launches
  • Proficient in Microsoft Office applications (Word and Excel)

Job Types: Full-time, Permanent

Pay: $2,500.00 - $3,000.00 per month

Schedule:

  • Monday to Friday
  • Shift system

Work Location: In person