
Operations & Fulfillment Executive
$ 2,600 - $ 2,600 / month
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Mondays Made is a jewelry brand known for its thoughtfully designed collections that inspire self-expression. We are passionate about creating whimsical yet refined pieces that add a sparkle to our customers' lives. We’re seeking a hands-on, detail-oriented and dependable Operations Executive to support the smooth day-to-day running of our business.
Key Responsibilities:
Order Fulfilment
Pack and process online and in-store orders with care and accuracy
Customer Service & After-Sales Support
Respond to customer queries via email, whatsapp, or social media (training provided)
Handle returns, exchanges, and warranty requests in a timely and professional manner
Assist in minor jewelry repairs (training provided)
Ensure that all returns, exchanges, and warranty requests are properly documented and tracked, with consistent follow-ups until resolution
Inventory & Retail Support
Conduct regular stock takes
Replenish stock at our retail outlet and ensure that the retail outlet is well-stocked
Quality Control
Perform quality checks on new stock arrivals to ensure consistency and standards
Operational Coordination
Support logistics, such as delivery scheduling, storage organization, and supplies procurement
Qualifications & Skills:
Prior experience in e-commerce or customer service preferred
Strong attention to detail and excellent organizational skills
Comfortable working independently
Proficient in basic computer tasks (Google Sheets, PowerPoint, etc.)
Physically able to handle packing and light inventory movement
Fluent in English.
Passion for jewelry and/or start-up environment is a plus.
What We Offer:
Competitive salary based on experience.
Flexible working hours (44-hour work week)
Employee discounts on Mondays Made products.
Opportunities to grow with a fast-growing local brand.
If you're interested in joining our team, please email your CV to [email protected]. We look forward to hearing from you!
Key Responsibilities:
Order Fulfilment
Pack and process online and in-store orders with care and accuracy
Customer Service & After-Sales Support
Respond to customer queries via email, whatsapp, or social media (training provided)
Handle returns, exchanges, and warranty requests in a timely and professional manner
Assist in minor jewelry repairs (training provided)
Ensure that all returns, exchanges, and warranty requests are properly documented and tracked, with consistent follow-ups until resolution
Inventory & Retail Support
Conduct regular stock takes
Replenish stock at our retail outlet and ensure that the retail outlet is well-stocked
Quality Control
Perform quality checks on new stock arrivals to ensure consistency and standards
Operational Coordination
Support logistics, such as delivery scheduling, storage organization, and supplies procurement
Qualifications & Skills:
Prior experience in e-commerce or customer service preferred
Strong attention to detail and excellent organizational skills
Comfortable working independently
Proficient in basic computer tasks (Google Sheets, PowerPoint, etc.)
Physically able to handle packing and light inventory movement
Fluent in English.
Passion for jewelry and/or start-up environment is a plus.
What We Offer:
Competitive salary based on experience.
Flexible working hours (44-hour work week)
Employee discounts on Mondays Made products.
Opportunities to grow with a fast-growing local brand.
If you're interested in joining our team, please email your CV to [email protected]. We look forward to hearing from you!