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Service Quality & Process Improvement [Healthcare/Call Centre] up to $5000 Full Time #RLPE

$ 3,500 - $ 3,500 / month

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Location: Redhill
Duration: Full Time/ Permanent
Working Hours: Mon - Fri office hours
Salary: $3500 - $5000 (Depending on experience)


Job scope

Support the Manager to drive performance and service quality in the call centres across Healthcare Organization through call and email audits, as well as from patients’ feedback.
Identify any tasks/ processes that have the potential to be improved and automated by harnessing technology.
Driving the usage of Customer Relationship Management system will be one of the key deliverables.
Ensure proper and systematic documentation of Call Centre work processes and develop Robotic Process Automation (RPA) to automate these work processes.
Required to participate in workgroups to drive change and bring joy at work.

Requirement

Bachelor’s degree in computer science or related fields

No experience welcome to apply!
Experience in automation tools such as Blue Prism and UiPath would be advantageous

Interested applicants kindly WA Rudy at 88475776!

*We regret to inform you that only shortlisted candidates will be notified

Rudy Lee (R24122490)
RecruitFirst Pte Ltd (E.A.13C6342)