IT L1 Helpdesk | Up to $4000/mth | Central Location
$ 3,800 - $ 3,800 / month
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Job Responsibilities:
ACR Tier 1 functions and responsibilities (not limited)
· Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)
o 1st level troubleshooting of in supported systems
i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale
o Security event monitoring
o Server and network availability and performance monitoring
o Password reset and unlock
o Perform log & route [to higher tier or Resolver Team(s)]
· Record and manage all transactions/ cases in Service Management System
· Broadcast notifications to the relevant parties
· Provide timely status update, follow up on cases escalated until closure within the service level agreement.
Ensure daily tasks are executed according to the Standard Operation Procedure
HOW TO APPLY:
If you are a team player, meticulous & organized, and more importantly, believe that YOU CAN MAKE A DIFFERENCE, we would like to hear from you.
Submit your application by emailing a detailed copy of your updated Resume in MS Word Format to Izz Lokman (EA Personnel Reg. No. R24124828, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451) by clicking the “Apply Now” or contact Izz at 89193200 for a confidential discussion.
Notice:
We would like to inform that only short-listed candidates will be notified. All applications will be treated with the strictest confidence.
By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at
https://www.achievegroup.asia/... for more information.
ACR Tier 1 functions and responsibilities (not limited)
· Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)
o 1st level troubleshooting of in supported systems
i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale
o Security event monitoring
o Server and network availability and performance monitoring
o Password reset and unlock
o Perform log & route [to higher tier or Resolver Team(s)]
· Record and manage all transactions/ cases in Service Management System
· Broadcast notifications to the relevant parties
· Provide timely status update, follow up on cases escalated until closure within the service level agreement.
Ensure daily tasks are executed according to the Standard Operation Procedure
HOW TO APPLY:
If you are a team player, meticulous & organized, and more importantly, believe that YOU CAN MAKE A DIFFERENCE, we would like to hear from you.
Submit your application by emailing a detailed copy of your updated Resume in MS Word Format to Izz Lokman (EA Personnel Reg. No. R24124828, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451) by clicking the “Apply Now” or contact Izz at 89193200 for a confidential discussion.
Notice:
We would like to inform that only short-listed candidates will be notified. All applications will be treated with the strictest confidence.
By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at
https://www.achievegroup.asia/... for more information.