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Customer Service Executive (EAST / Logistics / $2800)

$ 2,800 - $ 2,800 / month

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The Opportunity


Work in leading Logistics and delivery services MNC
5 days work week, weekends required (weekends WFH, 3 weekdays that can be flexible)
Salary up to $2,800
3 months contract afterward 1 year renewable contract
Shift hours: 9am-6pm or 12pm-9pm (no OT is required)


The Talent


Comfortable to commit shift hours above and work weekends (can WFH)
Previous Customer service/experience is advantageous
Can commit on a immediate basis is advantageous
Outgoing and friend personality
Min Diploma/GCE A level in any disciplines


Job Description


Assist to investigate and resolve escalated inquiries or complaints related to client parcels / shipments, such as delayed, misplaced, damaged shipments and pending of documentations required.
Coordinate with relevant departments , including operations, logistics, and warehouse, to identify and rectify the cause of issues.
* Being the point of contact for escalated cases, ensuring to provide clear and timely updates to clients.
* Proactively identify recurring problems and suggest process improvements to prevent future occurrences.
* Maintain accurate documentation of escalated cases, resolutions, and follow-ups.
* Work closely with relevant departments to ensure smooth consistent service delivery.
* Provide feedback and insights to improve overall customer care processes.


Next Step

Prepare your updated resume, send to the following email or Apply here:

[email protected]



*Only shortlisted candidates will be contacted*

Eugene See
Direct Line: 8889 1296
EA License No: 91C2918
Personnel Registration Number: R21102460