Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

AVP, Specialist Business Analyst, SRE, Group Technology

Salary undisclosed
Checking job availability...
Original
Simplified
Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.Position: IT & Application Support (ITAS) Journey - Business Analyst / Project Management OfficeResponsibilitiesITAS Build (BA/PMO): Actively involve in discovery, define, develop and deploy across ITAS workstreams (AskIT, IT Help, IT Service Board & Tech Workbench) – Primary Role/Responsibilities1. Schedule regular cadences with Journey Sponsor, Workstream Leads and all stakeholders, co-ordinate deck, prepare file notes and follow up action items2. Support/facilitate for all workstreams:a. Requirements gathering, analysis and design for ITAS journey / workstreams for end users and service engineers, working with all workstreams, FoW, EASRE, Group Design etc.
b. Issue resolution
c. Review and refine UAT test cases
d. UAT & live verification for rollout3. Maintain and track burndown of backlogs, ITAS workplan for all MVPs, interdependencies among the workstreams4. Validate with end users and application teams on design /prototype for ITAS rollouts e.g. validate the labelling for applications/services migrating from iService to AskIT5. Prepare deck / status reporting on ITAS Journey6. Collaborate with relevant parties on EDM related to rollout for ITASITAS Operate (BAU): Actively track and review actionable insights and observability from ITAS Control Tower for ticket SLA - Secondary Role/Responsibilities as cover1. Review and follow up with support teams on ticket SLA (missed SLA, high ticket volume, high transfer volume)2. Review and follow-up on negative sentiments/feedbacks from Employee Experience survey and ticket feedback, escalate if required3. Collaborate with HR Learning on mandatory training for service engineers4. Recognition for service engineers and top performing app teams5. Support Arbitration Team in processing ticket transfer request, handle dispute and ageing cases escalated by users /service engineers6. Track and report on ITAS driver and outcome metrics7. Schedule bi-weekly cadence with LOBs / markets, prepare file notes and follow up on any action items8. Maintain and burn down backlogs as prioritized for ITAS Operate9. Perform UAT For D’Concierge / iService enhancements/fixesRequirements
  • Working experience of 5 to 6 years, preferably with exposure in area of Service Management.
  • Experience in development or support of IT application or infrastructure.
  • Experience in Agile, Scrum or Kanban methodology to manage IT project or operation.
  • Skills in project management or experience in leading/managing stakeholders.
  • Strong in analytical/critical thinking, data analysis and being detailed, process and audit oriented.
  • Skillful in using MS tools especially MS Excel and Powerpoint to prepare management presentation deck.
  • Possess relationship-led quality, yet strong and firm with stakeholders especially in process compliance.
Apply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.-en
Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.Position: IT & Application Support (ITAS) Journey - Business Analyst / Project Management OfficeResponsibilitiesITAS Build (BA/PMO): Actively involve in discovery, define, develop and deploy across ITAS workstreams (AskIT, IT Help, IT Service Board & Tech Workbench) – Primary Role/Responsibilities1. Schedule regular cadences with Journey Sponsor, Workstream Leads and all stakeholders, co-ordinate deck, prepare file notes and follow up action items2. Support/facilitate for all workstreams:a. Requirements gathering, analysis and design for ITAS journey / workstreams for end users and service engineers, working with all workstreams, FoW, EASRE, Group Design etc.
b. Issue resolution
c. Review and refine UAT test cases
d. UAT & live verification for rollout3. Maintain and track burndown of backlogs, ITAS workplan for all MVPs, interdependencies among the workstreams4. Validate with end users and application teams on design /prototype for ITAS rollouts e.g. validate the labelling for applications/services migrating from iService to AskIT5. Prepare deck / status reporting on ITAS Journey6. Collaborate with relevant parties on EDM related to rollout for ITASITAS Operate (BAU): Actively track and review actionable insights and observability from ITAS Control Tower for ticket SLA - Secondary Role/Responsibilities as cover1. Review and follow up with support teams on ticket SLA (missed SLA, high ticket volume, high transfer volume)2. Review and follow-up on negative sentiments/feedbacks from Employee Experience survey and ticket feedback, escalate if required3. Collaborate with HR Learning on mandatory training for service engineers4. Recognition for service engineers and top performing app teams5. Support Arbitration Team in processing ticket transfer request, handle dispute and ageing cases escalated by users /service engineers6. Track and report on ITAS driver and outcome metrics7. Schedule bi-weekly cadence with LOBs / markets, prepare file notes and follow up on any action items8. Maintain and burn down backlogs as prioritized for ITAS Operate9. Perform UAT For D’Concierge / iService enhancements/fixesRequirements
  • Working experience of 5 to 6 years, preferably with exposure in area of Service Management.
  • Experience in development or support of IT application or infrastructure.
  • Experience in Agile, Scrum or Kanban methodology to manage IT project or operation.
  • Skills in project management or experience in leading/managing stakeholders.
  • Strong in analytical/critical thinking, data analysis and being detailed, process and audit oriented.
  • Skillful in using MS tools especially MS Excel and Powerpoint to prepare management presentation deck.
  • Possess relationship-led quality, yet strong and firm with stakeholders especially in process compliance.
Apply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.-en