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Team Lead 1)Desktop Support Engr / 2)Field Engr+ Class 3/4 / $3520~$4030 / 5Days @ SG Islandwide

$ 3,520 - $ 3,520 / month

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Location A: West

Desktop Support Engineer (TEAM LEAD) - (Min 2-3yrs & Above Team Lead Desktop Exp)

Basic: $3500-$4000 + $20 HP Allowance

Mon-Fri: 8:30AM to 6PM

Assist Supervisor, Overseeing Ops (Staffing/Scheduling & Performance Mgmt.)
Onsite Leading, Ensure Team Met SLA/KPI.
Monitor & Ensure Team Quality Delivery (Pleasant End2End Cust Exp & Hi-Efficiency Offsite Remote IT Support Process)
Strategize (Improve Team Resolving Requests Rate Upon 1st Contact)
Timely Manner Manage & Met SLA (Escalated Cust. Enquiry & Resolve Ops Issues)
Develop & Implement Ops Strategies (Enhance Svc Efficiency & Cust Satisfaction)
Assist Develop & Implement Effective Knowledge Based Process Capture & Grow Current IT Apps & Self Help Svcs Knowledge.



Location B: Central

Field Support Engineer + Class 3 or 4 (TEAM LEAD) - (Min 3yrs & Above Team Lead Outfield Repair Exp)

Basic: $3500-$4000 + $20 HP Allowance

Mon-Fri: 8:30AM to 6PM

1. Practical Hands-on Leadership, Manage & Guide Onsite Field Engineers on Daily Scheduled Duty.
2. Responsible for Onsite Diagnostic, Repair &Refurbishing of IT Equipment.
3. Document Processing Systems (Example: Scanners/Printers/Point of Sales Machines-POS etc.).
4. Display Systems (Example: Monitors/Projectors Etc.)
5. Specialized Machineries (E.g. Industrial Printers/Plotters Etc.)
6. Handle Repair or Service Parts (Drawing, Handling, Return)
7. Follow Established Processes of Diagnostic, Testing, Providing Bill of Repair and Liaison for Quotation Where Required
8. Handle & Communicate with Customer on Enquiries and Provide Appropriate Advice
9. Able to Lifting/Shift with Support Assistance with Printer Equipment (Approx: Light Few Kgs+- to Max 25Kg+-, When Require)
10. Possess Valid Class 3 Or 4 SG Driving License, To Utilize Company Vehicle.
11. Minimum O' Level, ITE or Diploma or 3 Years Relevant Repair Working Experiences.



Agent: You Feng Yuan (Lennon)

Registration No.: R23115676

Recruitment Hub Asia Pte Ltd

EA License No.: 12C6135