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Associate Trainer (Customer Service)

$ 2,500 - $ 2,500 / month

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Duties and Responsibilities

Assist in designing of course outline and develop course curriculum for functional training program
Conduct post course evaluation
Conduct assessment to evaluate the competency of the participants
Conduct training and facilitate active learning
Conduct briefings to operational staff when required
Communicate with airline on training requirements and ensure all resources are prepared prior to commencement of training
Provide guidance and supervisory support to operational staff during cutover/migration of every new airline
Ensure all training records are entered correctly into SAP system
Assist in audit preparation
Ensure compliance with all workplace safety, security, and health policies and procedure

Requirements

Minimum GCE "N" levels and above
Minimum 2 years’ relevant industry experience, with a demonstrable sound knowledge of airport and logistics operations
Knowledge of Departure Control System (DCS) would be a distinct advantage
Ability to confidently present curriculum and lead group discussion in classroom
Knowledge of adult learning is preferred