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Migration - Windows 11

$ 3,000 - $ 5,000 / month

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Summary:

Candidate will possess significant expertise in trade floor support, endpoint migration, and managing migration/upgrade projects.

Role-based responsibilities:

 Troubleshoot and resolve hardware, software, network issues and trade-floor specific applications on the

trade floor.

 Floor-walking the Trade-floor

 Assist Traders on the trade-floor during migration/upgrade

Key responsibilities:

 Provide technical support and maintenance for the trade floor, ensuring minimal downtime and optimal

performance.

 Manage and execute endpoint migration projects, including planning, testing, and deployment.

 Collaborate with traders, IT teams, and other stakeholders to understand and address technical needs

and issues.

 Maintain and update documentation related to trade floor systems and endpoint migrations.

 Ensure compliance with industry regulations and company policies.

 Assist end-users with device enrolment, application deployment, and configuration in Microsoft Intune.

 Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device

compliance.

 Support Trading floor IT solutions and experience of working with devices and apps like Bloomberg,

Reuters, etc.

 Perform desktop and laptop updates, upgrades, imaging, and support for trading applications,

smartphones, and printers.

 Manage end to end projects such as Win OS upgrade, Windows update rollout and software updates via

SCCM/Software Centre/Intune

Requirements:

 Proven experience as a Trade Floor Engineer or in a similar role.

 Strong knowledge of trade floor operations and technologies.

 Provide first-level support for Microsoft Intune and Windows Autopilot-related issues

 Collaborate with other IT support teams to escalate and resolve more complex issues.

 Proficient in Windows operating systems.

 Strong analytical and problem-solving skills.

 Excellent communication and collaboration skills.

 Ability to work collaboratively in a fast-paced, high-pressure environment.

 Mandatory project management experience

 Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration

management and processes within ITIL.

 Strong understanding and skills in SLA, KPI Management

 Preparation of IT Knowledge documents & SOPs on EUC and FSO processes and technical support.

 Highlight Risks, Issues and action logs with management and seek sign offs.

 Work closely with Support teams and our Third Party Partners and manage service provided and

relationships.

 Should have knowledge on MS Office and Microsoft project

 Taking ownership of issues through to resolution on all appropriate incidents & requests.

Job Type: Contract
Contract length: 6 months

Pay: $3,000.00 - $5,000.00 per month

Work Location: In person