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Jobs or company...

Customer Service Receptionist

Salary undisclosed
Checking job availability...
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EHA PTE LTD is hiring a Full time Customer Service Receptionist role in Orchard, Singapore. Apply now to be part of our team.


Job summary:
  • Flexible hours available
  • 2-3 years of relevant work experience required for this role
  • Expected salary: $1,800 - $2,500 per month

ABOUT EHA

EHA Clinic is a leading provider of aesthetic, medical, and hair restoration treatments. With a reputation for integrity, innovation, and results, EHA combines medical technology with a personal, caring approach to help our clients look and feel their best.

The team is committed to delivering customised solutions tailored to each client’s unique needs — from non-invasive aesthetic procedures to professional skincare advice. As EHA continues to grow, the Clinic is looking for passionate individuals to join the team and play a key role in shaping customer experience, while driving sales of its award-winning treatments and products.

If you thrive in a fast-paced, people-oriented environment where service excellence and sales performance go hand in hand and dedication is well appreciated and rewarded, click on apply!

JOB PURPOSE The Customer Service & Sales Officer plays a vital role in engaging customers, handling enquiries with the objective of selling treatments and products, and converting enquiries into appointments with treatments. The role is also responsible for supporting daily operations and delivering an exceptional customer experience that encourages return visits and long-term client loyalty.

CORE RESPONSIBILITIES

(a) Deliver Exceptional Customer Experiences:

  • Proactively engage and build rapport with walk-in and returning customers to understand their needs and preferences.

  • Recommend suitable treatments and products based on customer profiles, with the objective of upselling or cross-selling and converting to long-term returning patients.

  • Present ongoing promotions and bundle packages to encourage higher spend.

  • Confidently handle product/treatment enquiries via phone, text, email, and walk-ins with the goal of converting them into appointments and treatments.

  • Close sales by guiding customers through the payment process accurately and efficiently.

  • Follow up with customers after visits to encourage future bookings or purchases.

(b) Support Operations & Sales Initiatives:

  • Assist the Customer Service Supervisor in the smooth running of outlet operations and daily sales activities and transactions.

  • Maintain cleanliness and product display to ensure a welcoming and appealing retail environment.

  • Keep up-to-date with product and treatment knowledge to provide convincing recommendations.

  • Manage appointment scheduling to ensure optimal clinic efficiency and customer satisfaction.

(c) Customer Engagement & Retention:

  • Send personalised messages or calls to inform customers of new or complementary treatments, promotions, or reminders for upcoming appointments.

  • Encourage repeat visits and referrals through follow-ups and loyalty-building activities.

(d) Administrative & Cashiering Duties:

  • Handle petty cash responsibly and ensure accurate daily reconciliation.

  • Manage incoming and outgoing letters as required.

  • Perform ad hoc tasks assigned by the Company to support business objectives.

QUALIFICATIONS, SKILLS & EXPERIENCE REQUIRED

  • Minimum GCE ‘N’ Level or equivalent.

  • At least 2 years of customer service experience preferably in a beauty, wellness, or healthcare environment.

ATTRIBUTES REQUIRED

  • Strong sales and service orientation.

  • Confident communicator with excellent interpersonal skills.

  • Driven and results-focused, with a passion for helping customers look and feel their best.

  • Quick learner and familiarity with social media platforms (e,g., Tiktok, Xiaohongshu and Meta) to support digital customer engagement or promotional activities is an advantage.

  • Proactive, reliable, and takes ownership of responsibilities.

KEY PERFORMANCE INDICATORS (KPIs)

  • Conversion rate of enquiries to appointments/purchases.

  • Average transaction value (ATV) and upsell rate.

  • Customer satisfaction and repeat visit rate.

  • Accuracy in appointment scheduling and cashiering.