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Inbound Call Center Agent (Banking / Basic + allowance)

Salary undisclosed

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Corporate Call Centre

Working hours: Rotational shift, Mon – Sun

Working days: 4 weekdays 1 weekend

Shift Pattern:


830am to 530pm/
845am to 545pm/
1030am to 7.30pm/
1130am to 8.30pm


Location: Jurong / Changi

Salary: $2,700 - $3,600 + shift (ranging $180-$300)

Duration: 6 months (renewable/convertible)

Note: 2 months training (training most likely will be at Changi)

Interact with internal & external customers to answer customers queries related to Corporate Banking products.


Maintaining a positive, empathetic, and professional attitude toward customers.
Responding promptly to customer inquiries on general and transactional enquiries
Communicating with customers through various channels.
Acknowledging and resolving customer requests.
Customer outreach to encourage the use of digital services.
Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
Collaborate with stakeholders to resolve all customer queries and requests.
Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery.
To adhere to professional standards of behavior & conduct in dealing with customers & fellow colleagues.




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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)