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Regional Online Platform Program Manager

Salary undisclosed

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Position Summary

The Experience Manager will oversee the translation of regional strategy into customer experiences and sell-out programs. This role will be responsible for creating innovative approaches to making the online channel competitive in local markets. The ideal candidate should have a strong experience creating online experiences and is up-to-date with the latest e-commerce trends in the region.

Role and Responsibilities

Experience Design and Implementation:

  • Translate strategy into features and programs that can add incremental revenue
  • Develop and optimize customer experience and journeys and collaborate with cross-functional teams (e.g., product, marketing, support) to design and implement exceptional customer experiences.
  • Collaborate with subsidiary leads and head of departments to implement new features and sell-out/subscription platforms
  • Ensure proper testing is performed before feature/platform launch
  • Manage subscription and sell-out platform operations

Thought Leadership and Market Intelligence

  • Develop and maintain experience guidelines and standards to ensure consistency across all touchpoints.
  • Analyse customer feedback and data to identify opportunities for experience improvement and implement user testing and feedback loops to validate and refine experience designs.
  • Stay up to date on latest e-commerce trends and act as thought leader for the team
  • Distil and implement best practices from local subsidiaries and competitors
  • Benchmark competitor sell-out platforms and subscription services

External Partnerships Management

  • Identify key partners that will enable the implementation of subscription and sell-out platforms
  • Manage partner relationships and projects involving key partners, including timelines, budgets, and execution

Skills and Qualifications

  • Bachelor's degree in Economics, Business Administration, Psychology, or a related field.
  • Around 10 years of working experience, out of which ~5 years of experience in e-commerce, specifically in sell-out/subscription platform design and implementation is required
  • Experience in strategy or management consulting roles will be preferred
  • Proven track record with international/regional project management involving different markets and geographies within Southeast Asia
  • Experience with working with external finance/payment partners
  • Experience working on A/B testing and/or fields related to Behavioural Economics and UX/UI design psychology is not required, but will be a plus
  • Ability to work effectively in a fast-paced and dynamic environment.
  • Proficiency in Excel and PowerPoint
  • Strong problem-solving and analytical abilities.

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