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Call Centre Agent / One North / Up $3200 / 1 Year Contract

$ 2,700 - $ 2,700 / month

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Call Centre Agent

German manufacturer of high-end domestic appliances and commercial equipment Company



Duration: 12 months extendable/convertible

Working Location: One North

Working hours: 08.30am – 5.30pm or 09.00am – 6.00pm (Monday to Friday), 08.30am – 9.30am (Saturday WFH, once a month)



Job Description

Assist in delivering excellent customer service to ensure a positive experience for the customers, consistent with their expectations of a premium brand
Ensure all internal and external customers have accurate and timely information
Channel feedback and enquiries for service enhancement and matters in the shortest possible time
Answer all incoming phone calls and emails; attend to customer enquiries and follow up accordingly
Plan and manage the schedule of Customer Service Technical Team
Generate and process service reports, quotations and invoices
Follow up and respond to all open (pending/outstanding) service jobs
Work closely with other departments and provide support in administrative duties when necessary



Requirements

Preferably diploma in any field
Minimum 2 years of relevant experience
Good communication and interpersonal skills



Interested applicants please WHATSAPP Kenneth at 9129 5112 and indicate the following:



Name:

Availability to start work:

Nearest MRT to your Residential area:



EA Personnel Name: Kenneth Isaac Peter

EA Personnel No: R25127720

EA License No: 01C4394

GOREF: 12366