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End User Support Engineer / IT Support Specialist

$ 1,500 - $ 3,500 / month

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End User Support Engineer / IT Support Specialist

Key Responsibilities:

  • Perform Windows OS upgrades (e.g., Windows 10 to Windows 11), including preparation, installation, data backup, and post-upgrade testing.
  • Provide onsite and remote technical support for desktops, laptops, mobile devices, and peripherals.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Support and maintain end-user systems, ensuring security and compliance.
  • Assist with setup and support of Office 365, VPN access, printers, and other IT assets.
  • Handle user onboarding/offboarding, device configuration, and profile setup.
  • Log and track issues via the IT ticketing system, ensuring timely resolution and communication.
  • Document solutions, guides, and procedures to support standardization.
  • Travel to various customer sites as needed (with expenses reimbursed).

Requirements:

  • 2–3 years of hands-on experience in IT support or desktop support roles.
  • Strong experience with Windows 10/11 upgrades and troubleshooting.
  • Good understanding of Microsoft Office 365, basic networking, and system imaging.
  • Familiarity with endpoint management tools (e.g., Intune, SCCM) is a plus.
  • Excellent problem-solving and communication skills.
  • Valid driver’s license and willingness to travel.

Job Type: Contract
Contract length: 12 months

Pay: $1,500.00 - $3,500.00 per month

Schedule:

  • On call

Work Location: In person