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IT Desktop Support/Desktop Engineer

$ 2,300 - $ 2,300 / month

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Responsibilities:

Provide first level end-user support, including computer troubleshooting, application troubleshooting/installation, basic networking issue

Handling and logging all walk in/send in incident report and follow up outstanding cases

To support project implementations as and when requested

Solving user's applications problems such as Office365, messaging, etc

Problems accessing to network resources

Training for users on standard applications on one-on-one basis during helpdesk service

Software upgrade

Sourcing and installation of new software

Inventory control on a half-yearly basis

PC tuning

Training for users on hardware usage

Requirement:

Minimum 1 - 2 years experience in Desktop Support

Minimum NITEC in IT relevant discipline

Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals

Knowledge of operating systems, software applications, and remote connection systems