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Customer Service Representative (Junior Role)

$ 2,500 - $ 3,500 / month

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Employment Type: Full-time

Responsibilities:

  • Answer and manage inbound customer queries
  • Process refunds, exchanges, and order updates
  • Provide product guidance and support
  • Troubleshoot customer issues and escalate when necessary
  • Update internal records and logs
  • Work with other departments to ensure customer satisfaction
  • Maintain a positive, helpful attitude in all interactions

Requirements:

  • At least a polytechnic graduate in Customer Service, Business, or relevant field
  • Excellent listening and communication skills
  • Fast learner with a proactive mindset
  • Basic tech savviness (e.g., navigating customer support tools)
  • Able to work shift hours (if required)
  • High level of accuracy and reliability
  • Good team player and adaptable to change

Job Types: Full-time, Permanent, Fresh graduate

Pay: $2,500.00 - $3,500.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Professional development
  • Unlimited paid time off
  • Work from home

Schedule:

  • Monday to Friday

Supplemental Pay:

  • 13th month salary
  • Attendance bonus
  • Overtime pay
  • Signing bonus

Work Location: In person