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Customer Service Representative (Junior Role)
$ 2,500 - $ 3,500 / month
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Employment Type: Full-time
Responsibilities:
- Answer and manage inbound customer queries
- Process refunds, exchanges, and order updates
- Provide product guidance and support
- Troubleshoot customer issues and escalate when necessary
- Update internal records and logs
- Work with other departments to ensure customer satisfaction
- Maintain a positive, helpful attitude in all interactions
Requirements:
- At least a polytechnic graduate in Customer Service, Business, or relevant field
- Excellent listening and communication skills
- Fast learner with a proactive mindset
- Basic tech savviness (e.g., navigating customer support tools)
- Able to work shift hours (if required)
- High level of accuracy and reliability
- Good team player and adaptable to change
Job Types: Full-time, Permanent, Fresh graduate
Pay: $2,500.00 - $3,500.00 per month
Benefits:
- Additional leave
- Health insurance
- Professional development
- Unlimited paid time off
- Work from home
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Attendance bonus
- Overtime pay
- Signing bonus
Work Location: In person