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(Entry-Level) Customer Support Associate
$ 3,000 - $ 5,100 / month
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Employment Type: Full-time
Responsibilities:
- Respond to customer inquiries via email, chat, and phone
- Assist with order processing and tracking
- Resolve issues related to billing, delivery, and product questions
- Maintain records of customer interactions
- Collaborate with internal teams to resolve issues efficiently
- Escalate unresolved queries to senior team members
- Provide feedback to improve customer service processes
Requirements:
- At least a polytechnic graduate in Business, Communications, or related field
- Excellent written and spoken English
- Strong problem-solving abilities
- Familiar with CRM tools and ticketing systems
- Able to multitask in a fast-paced environment
- Patient, empathetic, and customer-focused
- Eager to learn and grow within the customer service field
Job Types: Full-time, Permanent, Fresh graduate
Pay: $3,000.00 - $5,100.00 per month
Benefits:
- Additional leave
- Health insurance
- Professional development
- Unlimited paid time off
- Work from home
Schedule:
- Early shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Attendance bonus
- Commission pay
- Performance bonus
Work Location: In person