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(Entry-Level) Customer Support Associate

$ 3,000 - $ 5,100 / month

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Employment Type: Full-time

Responsibilities:

  • Respond to customer inquiries via email, chat, and phone
  • Assist with order processing and tracking
  • Resolve issues related to billing, delivery, and product questions
  • Maintain records of customer interactions
  • Collaborate with internal teams to resolve issues efficiently
  • Escalate unresolved queries to senior team members
  • Provide feedback to improve customer service processes

Requirements:

  • At least a polytechnic graduate in Business, Communications, or related field
  • Excellent written and spoken English
  • Strong problem-solving abilities
  • Familiar with CRM tools and ticketing systems
  • Able to multitask in a fast-paced environment
  • Patient, empathetic, and customer-focused
  • Eager to learn and grow within the customer service field

Job Types: Full-time, Permanent, Fresh graduate

Pay: $3,000.00 - $5,100.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Professional development
  • Unlimited paid time off
  • Work from home

Schedule:

  • Early shift
  • Monday to Friday

Supplemental Pay:

  • 13th month salary
  • Attendance bonus
  • Commission pay
  • Performance bonus

Work Location: In person