Mall Customer Service (Marina Square) 5.5 Days Rotating Shift Week #SJN
$ 2,000 - $ 2,000 / month
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Responsibilities:
Work closely and provide support to the A&P team by assisting in the day-to-day administrative work and manage the Customer Service Counter, ensuring that it is well organized.
• Guide shoppers through Mall Rewards app download and installation.
• Provide hands-on support for shoppers during campaign redemptions.
• Work closely with the customer service team and assist in the execution of the mall’s promotion and redemption programs and member redemptions.
• Handle shoppers’/ tenants’ feedback and enquiries and provide necessary assistance promptly and resolution of complaints in a tactful and professional manner
• Assist social media winners, verify eligibility, maintain records, and manage inventory with precision.
• Support on-ground campaigns and events, ensuring smooth operations.
• Any other ad-hoc duties assigned by Senior Manager / Senior Executive, A&P
Requirements:
Minimum ‘N’ / ‘O’ / ‘A’ / Diploma level holder.
1 year experience in frontline customer service or hospitality industry preferred.
Good oral and written communications skills.
Passion for customer service and possess good customer handling skills.
Pleasant and friendly personality.
Able to work shifts, weekends, and Public Holidays.
Morning: 10am to 7pm
Morning (1/2): 10am to 2pm
Afternoon 1: 11am to 8pm
Afternoon 2: 1pm to 10pm
Afternoon 2 (1/2): 6pm to 10pm
5.5-day work week, rest day rotating between Mon, Tues and Wed
To apply, please email your resume in MS Word format to [email protected] indicating in your CV the following information:
Expected Salary:
Notice Required:
Reason for Leaving:
Only shortlisted candidates will be notified.
Jackie Ng May Ying (R1104602)
Recruit Express Pte Ltd
EA No: 99C4599
Work closely and provide support to the A&P team by assisting in the day-to-day administrative work and manage the Customer Service Counter, ensuring that it is well organized.
• Guide shoppers through Mall Rewards app download and installation.
• Provide hands-on support for shoppers during campaign redemptions.
• Work closely with the customer service team and assist in the execution of the mall’s promotion and redemption programs and member redemptions.
• Handle shoppers’/ tenants’ feedback and enquiries and provide necessary assistance promptly and resolution of complaints in a tactful and professional manner
• Assist social media winners, verify eligibility, maintain records, and manage inventory with precision.
• Support on-ground campaigns and events, ensuring smooth operations.
• Any other ad-hoc duties assigned by Senior Manager / Senior Executive, A&P
Requirements:
Minimum ‘N’ / ‘O’ / ‘A’ / Diploma level holder.
1 year experience in frontline customer service or hospitality industry preferred.
Good oral and written communications skills.
Passion for customer service and possess good customer handling skills.
Pleasant and friendly personality.
Able to work shifts, weekends, and Public Holidays.
Morning: 10am to 7pm
Morning (1/2): 10am to 2pm
Afternoon 1: 11am to 8pm
Afternoon 2: 1pm to 10pm
Afternoon 2 (1/2): 6pm to 10pm
5.5-day work week, rest day rotating between Mon, Tues and Wed
To apply, please email your resume in MS Word format to [email protected] indicating in your CV the following information:
Expected Salary:
Notice Required:
Reason for Leaving:
Only shortlisted candidates will be notified.
Jackie Ng May Ying (R1104602)
Recruit Express Pte Ltd
EA No: 99C4599