Front Office Executive
$ 2,400 - $ 2,400 / month
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Reporting to the Front Office Manager, your job responsibilities include, but not limited to:-
Responsibilities
1. CHECK-IN
Welcome guests upon their arrival with greetings and assigned rooms.
Confirm and register guests by collecting necessary information (ie: Length of stay, Room type, Contact details, Date of Birth, Passport or Identification card details).
Explain hotel facilities and amenities to guest.
Upsell additional facilities and services, when appropriate.
Arrange for the Bellhop’s services to assists with guest’s luggage.
2. CHECK-OUT
Confirms with the guests on the name, room number and mode of payment upon checking out and assists with settlement.
Checks with the guests on any consumption from the mini bar and confirms with the Housekeeping staff.
Arrange for taxis upon the request by the guests.
Attends to billing enquiries if required.
Arrange for the Bellhop’s services to assists with guest’s luggage.
3. CASH FLOAT
Ensures that the amount of cash float is checked and tallied daily after shift handover.
4. NIGHT DUTIES
Ensure room rate reflected tallies with correspondence.
Prepares and print necessary reports.
Ensure settlement of all 3rd Party TA accounts on a daily basis.
Ensure settlement of Long Term Guest bills on a monthly basis.
Ensure necessary discount or adjustment for Long Term Guests are applied.
Bring forward all No-Show bookings in accordance to hotel guidelines.
No Show reservations are to be highlighted to Room Reservations Team.
Ensure to send message reminder to guest with High Balance/Credit Limit.
5. CLOSING SHIFT
Reconciles Cashier totals with the Opera Cashier Shift Closing for Cash Payment, Credit Card and E-Payment.
Ensure necessary supporting documents and vouchers are submitted and tallies before submission to Finance AR Team.
6. OTHERS
Ensure weekly stock order when stock par reach minimum.
Respond to telephone and in-person inquiries, and any other duties Management.
Responsibilities
1. CHECK-IN
Welcome guests upon their arrival with greetings and assigned rooms.
Confirm and register guests by collecting necessary information (ie: Length of stay, Room type, Contact details, Date of Birth, Passport or Identification card details).
Explain hotel facilities and amenities to guest.
Upsell additional facilities and services, when appropriate.
Arrange for the Bellhop’s services to assists with guest’s luggage.
2. CHECK-OUT
Confirms with the guests on the name, room number and mode of payment upon checking out and assists with settlement.
Checks with the guests on any consumption from the mini bar and confirms with the Housekeeping staff.
Arrange for taxis upon the request by the guests.
Attends to billing enquiries if required.
Arrange for the Bellhop’s services to assists with guest’s luggage.
3. CASH FLOAT
Ensures that the amount of cash float is checked and tallied daily after shift handover.
4. NIGHT DUTIES
Ensure room rate reflected tallies with correspondence.
Prepares and print necessary reports.
Ensure settlement of all 3rd Party TA accounts on a daily basis.
Ensure settlement of Long Term Guest bills on a monthly basis.
Ensure necessary discount or adjustment for Long Term Guests are applied.
Bring forward all No-Show bookings in accordance to hotel guidelines.
No Show reservations are to be highlighted to Room Reservations Team.
Ensure to send message reminder to guest with High Balance/Credit Limit.
5. CLOSING SHIFT
Reconciles Cashier totals with the Opera Cashier Shift Closing for Cash Payment, Credit Card and E-Payment.
Ensure necessary supporting documents and vouchers are submitted and tallies before submission to Finance AR Team.
6. OTHERS
Ensure weekly stock order when stock par reach minimum.
Respond to telephone and in-person inquiries, and any other duties Management.