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Senior IT Support Technician

$ 2,200 - $ 2,800 / month

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Support Duties

  • Provide both scheduled and ad hoc IT support to clients, ensuring timely and effective resolution of issues.
  • Troubleshoot IT infrastructure and end-user desktop applications via onsite visits, phone calls, email, and remote access.
  • Replace faulty PC and server hardware, perform upgrades, and carry out routine hardware maintenance.
  • Escalate unresolved or complex issues to senior-level support in a timely manner.
  • Document all support activities and updates accurately in the company’s ticketing system.
  • Monitor and follow up on critical client issues until resolution; proactively alert management of potential escalations or service disruptions.
  • Provide support for software, antivirus, backup, and system-related issues where applicable.

Project Responsibilities

  • Assist in the setup, installation, configuration, and testing of computer systems, networks, and peripheral devices.
  • Accept and execute project assignments, providing regular updates and progress reports to the Project Manager.
  • Coordinate with vendors, contractors, or third-party providers when necessary to support project deliverables.
  • Participate in the handover of completed projects to support teams with proper documentation.

General Responsibilities

  • Maintain clear and effective communication with Account Executives and Management on client-related matters.
  • Identify opportunities to improve internal processes and contribute to operational efficiency and service quality.
  • Support the company’s sales and client engagement activities, including meetings and product demonstrations when needed.
  • Maintain professional conduct and uphold company standards when interacting with clients and stakeholders.
  • Keep up-to-date with current technologies and best practices to stay relevant and provide high-quality service.

Job Type: Full-time

Pay: $2,200.00 - $2,800.00 per month

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • 13th month salary

Work Location: In person