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F&B Captain - Origin & Bloom

Salary undisclosed

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LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!
Be part of our diverse and inclusive team.
Job Responsibilities

  • Provide friendly, excellent service to all Guests by escorting them to their respective seats.
  • Assume at all times a pleasing and helpful attitude towards each Guest.
  • Handle politely and channel all telephone messages received and handle reservations.
  • Handle and solve any concerns and questions from customers.
  • Supervise servers to ensure excellent customer service is provided every time.
  • Assist guests on their respective requests, conduct suggestive and up-selling, well-versed in all aspects of the menu.
  • Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
  • Welcomes customers by determining their coffee interests and needs.
  • Educates customers by presenting and explaining the coffee drink menu; answering questions.
  • Sells coffees by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
  • Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, expresso lungo, caffe latte, and cappuccino.
  • Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Maintains safe and healthy work environment by following organization standards and sanitation regulations.
  • Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
  • Support Assistant Manager and Department in achieving all goals and Key Performance Objectives.
Job Requirements

Education & Certification
  • Diploma/Degree in hospitality or related field preferred

Experience
  • Minimum 1 year at supervisory level

Other Prerequisite
  • Food Safety, leadership training program.
  • Able to communicate effectively with both English and Mandarin-speaking guests
  • Willing to work various shifts, including mornings and afternoons, as well as on public holidays
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.