Hotel Duty Manager

• Responsible for all activities of the Front Office as well as other hotel activities relating to the effective and efficient operations and day-to-day running of the hotel.
• Be familiar with all room situations of the hotel and competitors, all room types and rates, promotions and new package plans.
• Monitor room situation, expected occupancy, VIP arrivals, forecast, promotions, banquet and conference events.
• Ensure accurate room assignment and conduct room inspections for VIP arrivals and/or any special arrangements.
• Check and ensure all signage of events are correctly displayed.
• Ensure proper log of all incidents pertaining to the hotel on daily basis for Management reporting.
• Check and supervise all Front Office associates and provide guidance whenever required.
• Authorize the acceptance of cheques, cash advance, rebates and refunds on the basis of procedures established.
• Check on housekeeping discrepancy reports and execute necessary actions or follow-up.
• Co-ordinate with security associates on the investigation of any irregular activities during the period of duty.
• Handle emergencies and crisis situation.
• Maintain and ensure cleanliness and orderliness at the Front Desk and all areas of the lobby and public areas and initiate corrective actions deemed necessary.
• Attend to all guests’ inquiries, feedbacks and compliments and needs promptly, efficiently and in a professional manner.
• Review Front Office policies and procedures and emergency action plans with the Assistant Front Office Manager/Senior Duty Managers to ensure contents are kept current and up to date.
• Conduct handover of any outstanding items and issues to the next Duty Manager by clearly documenting them in the Duty Manager’s log book.
• Prepare the duty roster for all Front Office associates.
• Conduct daily briefings and open discussions to address day to day operational issues.
• Perform other duties that assigned by the Management.

Job Requirements:

• At least 2 years of relevant experience in similar capacity
• Calm, efficient and able to work well under pressure
• Possess excellent leadership and communication skills
• Team player with a passion for delivering exceptional levels of guest service
• Prior experience in hotel setting is advantageous.

Job Type: Full-time

Pay: $3,500.00 - $4,000.00 per month

Benefits:

• Additional leave
• Dental insurance
• Employee discount
• Food provided
• Health insurance
• Professional development

Schedule:

• Day shift
• Early shift
• Holidays
• Late shift
• Monday to Friday
• Night shift
• Weekend availability

Supplemental Pay:

• 13th month salary
• Performance bonus

Work Location: In person