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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...
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Customer Success Executive

$ 2,500 - $ 3,800 / month
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Job Description & Requirements

We are seeking a Customer Success Lead who will be responsible for ensuring successful outcomes for our customers through effective processes, data insights, and cross-functional coordination. The role involves supporting various aspects of the customer journey—such as onboarding, engagement, and renewals—while collaborating closely with internal teams. You will monitor customer health, streamline escalations, and contribute to the continuous improvement of our knowledge base and internal workflows

Key Responsibilities

  • Compile and maintain reports on usage, adoption, and engagement metrics.Share actionable insights with the Customer Success team to support renewals and strategic planning.
  • Identify and flag renewal timelines and potential risks, providing timely updates and insights to drive a smooth renewal process.
  • Help develop and refine onboarding processes and project plans, ensuring seamless transitions for new customers.
  • Work with Sales, Product, and Technical Support to track progress, address bottlenecks, and optimize the onboarding experience.
  • Maintain a clear record of escalations, ensuring timely follow-up and resolution.
  • Coordinate with internal stakeholders (e.g., Product, Engineering, Support) to resolve issues effectively and communicate status updates to relevant parties.
  • Monitor metrics like onboarding timelines, ticket resolution rates, and product usage trends to identify risks.
  • Communicate findings and recommend action plans to address potential issues before they impact customer satisfaction or retention.
  • Collect feedback from internal teams and identify areas where documentation or resources can be improved.
  • Continuously refine standard operating procedures to reduce friction and improve efficiency across the customer journey.
  • Oversee the administration of Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys, ensuring timely distribution and response collection.
  • Analyze feedback and share recommendations to enhance engagement strategies and improve overall satisfaction scores.

Qualifications & Skills

  • Minimally 2 years in Customer Success, Account Coordination, or a related role.
  • Knowledge and experience in ArchiCAD
  • Ability to work with data and reporting tools.
  • Experience working with different teams (Sales, Product, Support).
  • Clear written and verbal communication skills.
  • Comfortable improving and maintaining internal processes.
  • Adaptable to working both independently and as a team player, with the ability to work under pressure.

Job Types: Full-time, Permanent, Fresh graduate

Pay: $2,500.00 - $3,800.00 per month

Benefits:

  • Cell phone reimbursement
  • Gym membership
  • Promotion to permanent employee
  • Work from home

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • Performance bonus

Experience:

  • min: 2 years (Preferred)

Willingness to travel:

  • 25% (Preferred)

Work Location: In person