Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service Officer

$ 2,400 - $ 2,650 / month
Checking job availability...
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Roles and Responsibilities

  • Manage corporate account clients and resolve feedback, complaints or conflicts.
  • Handle general enquiries and registration including walk-in customer at the counter.
  • Manage training administration such as course registration and verification of trainees’ entry requirements and supporting documents, feedback, learning outcome surveys, systems administration, logistics arrangement, and any other administrative duties.
  • Ensure to follow outstanding payment from customers and closely work with finance team to close the outstanding payment from customer.
  • Ensure proper and complete records for filing (including all hard copy and e-filing) for all training registrations.
  • Be proactive in responding and managing enquiries such as promptly attending to email enquiries and phone calls regarding examination results, certificates and/or cards status etc after verifying caller’s identity and payment status.
  • CSO is responsible for the Enrolments and payment follow ups from customers.
  • Monitor and measure the satisfaction of clients and trainees and follow up with companies and trainees on learning outcome survey forms, compiling the data and preparing analysis for Principal’s review.
  • Liaise with trainers (full time and associates) and business partners to develop and plan training calendar, seminars, workshops and events and other training matters.
  • Adhere to requirements by relevant authorities (such as MOM, LSP, SSG, IRCA, CPE) and company policies.
  • Ensure proper handover to respective departments and relevant persons in the process flow.
  • Provide monthly reports for management review.

Requirements:

  • Highly self-motivated to achieve KPIs.
  • Possess strong work ethics and keep information confidential.
  • Excellent communication skills with ability to adapt tone and approach across different channels.
  • Strong problem-solving abilities with a solution-oriented mindset.
  • Proven track record of working effectively in fast-paced, team environments.
  • Exceptional customer service attitude with genuine commitment to creating positive experiences.
  • Detail-oriented with excellent organizational and follow-up skills.
  • Proficiency with CRM systems and digital communication tools.
  • Ability to prioritize tasks and manage multiple inquiries simultaneously.
  • Resilience and adaptability when handling challenging situations.
  • Minimum qualification of GCE 'O' levels or Higher Nitec in any field.
  • Previous contact centre or customer front desk experience (1 year) is beneficial, candidates with experience are welcome to apply.
  • Strong time management skills with willingness to work on alternating weekends.

Job Types: Full-time, Permanent

Pay: $2,400.00 - $2,650.00 per month

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • Commission pay
  • Performance bonus

Education:

  • GCE 'O' Level or GCE 'N' Level (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person

Application Deadline: 21/04/2025
Expected Start Date: 05/05/2025