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Key Responsibilities:
- Deploy and configure laptops, desktops, and related hardware on-site.
- Collaborate directly with customers, delivering professional and exceptional customer service.
- Share technical expertise and work effectively with fellow technicians to achieve team goals.
- Adhere to company standards, policies, and procedures.
- Contribute to the development and maintenance of technical documentation.
- Manage, resolve, and close support tickets efficiently and thoroughly.
- Potentially assist in conducting training sessions for end-users or team members.
Qualifications:
- Proven experience in IT support, hardware deployment, or a related field (preferred).
- Strong communication skills with a customer-focused mindset.
- Ability to work collaboratively in a team environment.
- Physical capability to carry and move equipment as needed.
- Familiarity with ticketing systems and documentation processes is a plus.
- Commitment to following established protocols and delivering high-quality results.
Job Type: Part-time
Pay: $12.00 - $15.00 per hour
Expected hours: 20 – 44 per week
Benefits:
- Flexible schedule
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Singapore 589623