Customer Relations Officer (6 months contract)
Salary undisclosed
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Work closely and provide support to the A&P team by assisting in the day-to-day administrative work and manage the Customer Service Counter, ensuring that it is well organized.
Guide shoppers through West Mall Rewards app download and installation
Provide hands-on support for shoppers during campaign redemptions
Work closely with the customer service team and assist in the execution of the mall’s promotion and redemption programs and member redemptions
Handle shoppers’/ tenants’ feedback and enquiries and provide necessary assistance promptly and resolution of complaints in a tactful and professional manner
Assist social media winners, verify eligibility, maintain records, and manage inventory with precision
Support on-ground campaigns and events, ensuring smooth operations
Any other ad-hoc duties assigned by Senior Manager / Senior Executive, A&P
Requirements
Minimum ‘N’ / ‘O’ / ‘A’ / Diploma level holder
At least 1 year of customer service experience in retail, hospitality or related industry
Cheerful personality and passionate about customer service
Good leadership and people management skills, and able to work independently
Good command of the English Language, both written and spoken
Proficient in computer skills (MS Word, Excel)
Able to work on weekends/public holidays on 5.5-day work week (1pm to 10pm and 6pm to 10pm)
Able to work shift hours subsequently
Singapore Land Group Limited does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee shall be paid in the event a candidate is hired by our Company where no pre-existing agreement is in place.
Guide shoppers through West Mall Rewards app download and installation
Provide hands-on support for shoppers during campaign redemptions
Work closely with the customer service team and assist in the execution of the mall’s promotion and redemption programs and member redemptions
Handle shoppers’/ tenants’ feedback and enquiries and provide necessary assistance promptly and resolution of complaints in a tactful and professional manner
Assist social media winners, verify eligibility, maintain records, and manage inventory with precision
Support on-ground campaigns and events, ensuring smooth operations
Any other ad-hoc duties assigned by Senior Manager / Senior Executive, A&P
Requirements
Minimum ‘N’ / ‘O’ / ‘A’ / Diploma level holder
At least 1 year of customer service experience in retail, hospitality or related industry
Cheerful personality and passionate about customer service
Good leadership and people management skills, and able to work independently
Good command of the English Language, both written and spoken
Proficient in computer skills (MS Word, Excel)
Able to work on weekends/public holidays on 5.5-day work week (1pm to 10pm and 6pm to 10pm)
Able to work shift hours subsequently
Singapore Land Group Limited does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee shall be paid in the event a candidate is hired by our Company where no pre-existing agreement is in place.