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Guest Relations Officer/ Executive

$ 2,100 - $ 2,500 / month

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Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service. Assisting the Hotel Manager in smooth running of the hotel operations.

Duties and Responsibilities

  • Performing check-ins and check-outs.
  • Ensuring all reservations are entered in timely and accurate manner.
  • Ensuring all details of guests’ information, reservation amendment and guests’ request are entered into Front Desk System accurately.
  • Ensuring the hotel various working procedures.
  • Handling guests enquires and complaints.
  • Attending to customer's need and ensuring customer satisfaction by having good online reviews.
  • Following up on email enquiries.
  • Working closely with Housekeeping and Maintenance Department.
  • Carrying out other duties and responsibilities assigned.
  • Cross-selling guests other hotel amenities and upselling room upgrades.
  • Ensuring hotel marketing and promotions to have repeated guests.
  • Ensuring accuracy of closing shift reports.
  • Administrative & Operations task
  • Having good attendance and punctuality at work.
  • This role will report to the Hotel Manager

Job Requirements:

  • Candidate must possess at least Higher secondary/College in Hospitality/Tourism/Hotel Management or equivalent.
  • Preferably 1-3 Years or more experiences in the hospitality industry
  • Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.
  • Willing to learn with no hospitality experience

Employment Benefits

· Annual leave

· Birthday leave

· AWS, Annual Performance Bonus & Increment

· Shift and meal allowances

· Revenue and upsell/cross sell incentive.

· Medical and Dental benefits

· Staff Insurance Coverage

· Annual Team Bonding Activities

Job Types: Full-time, Permanent, Fresh graduate

Pay: $2,100.00 - $2,500.00 per month

Benefits:

  • Health insurance

Schedule:

  • Holidays
  • Shift system
  • Weekend availability

Supplemental Pay:

  • 13th month salary
  • Overtime pay
  • Performance bonus

Work Location: In person