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Hostess

$ 2,800 - $ 3,000 / month

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Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.

SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.

Job Purpose

The Hostess / Host is responsible to greet customers and to ensure that all guests receive an amazing experience from their first point of contact with the team

Principal Accountabilities

  • Greets guests, escorts them to tables, and provides menus
  • Manage waiting list as per brand guidelines
  • Offer appropriate seating arrangements
  • Receive and record customers dining reservations
  • Ensure all orders are filled in a timely and accurate manner
  • Maintain clean and organized tables and work area
  • Observe proper grooming and personal hygiene at all times
  • Assist service crews when needed
  • Manage event related work including setting up tables of the restaurant
  • Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations
  • Handles guest problems and complaints
  • Attend all regular departmental briefings and contribute to an open communication within the assigned team
  • Performs other duties pertinent to this job as assigned.

Communication & Working Relationships

  • Interacts with customers and shows willingness to serve them with a pleasant attitude
  • Communicate professionally with the supervisor in charge

Knowledge, Skills, and Experience

  • Minimum 1-2 years of experience in similar position in hospitality industry, preferred but not limited to
  • Good in English
  • Good communications and interpersonal skills
  • Basic computer skills (Recommended to have previous experience in restaurant software)
  • Customer oriented with a positive attitude and smiling face
  • Friendly and approachable
  • Cooperative and self-giving team player
  • Ability and willingness to perform under stress
  • Positive and high energy level
  • A willingness to go the extra mile in ensuring guests' needs are met
  • A huge passion for customer service and hospitality

Physical Requirements of the job

The job of the Hostess/Host may require:

  • Covering different shifts and working during public holidays
  • Standing for long hours

Job Types: Full-time, Permanent

Pay: $2,800.00 - $3,000.00 per month

Benefits:

  • Food allowance
  • Health insurance

Schedule:

  • Shift system
  • Weekend availability

Supplemental Pay:

  • 13th month salary
  • Tips

Work Location: In person