At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.
So if you believe in inspiring a better future, read on.
About the Role
Responsible for account management activities and achieving targets for direct clients assignedQuantitative
- To achieve VONB targets
- To achieve persistency targets
- To follow up and to achieve due premium targets
- To ensure agreed service levels are achieved
- Ensure renewal invitation issued to customers 6 weeks prior to expiry date
- Ensure customer enquiry and complaints responded within: 24 hours for verbal & email/48 hours for written.
Qualitative
- To foster positive relationships with assigned clients
- To conduct benefit review and provide recommendations for enhancements to customers
- To conduct or to assist in client communication sessions
- To ensure timely and accurate reports are delivered
- To consistently upsell and cross sell AIAs various line of business
Requirements
- Bachelor’s Degree
- Minimum 2 years related industry experience
- Certifications/licenses – HI, M5 and M9
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.