Membership Director

Job Summary:

• Lead the Memberships team to generate a positive engagement climate of members.
• Formulate and implement marketing and public relations strategies for membership acquisition.
• Custodian of Membership by-laws and policies at the Club.
• Manage the P&L by being accountable for revenue generation, cost control, budgeting, forecast and profitability which aligns with overall business objectives.

• Day-to-day supervision of Membership sales, operations and services.
• Organize Membership events to enhance members’ engagement.
• Implement retention strategies to enhance member loyalty and minimize attrition.
• Work with and develop new interest group committees to organize activities.
• Plan sales & marketing strategies for membership acquisition.
• Coordinate production of all Membership marketing materials.
• Work with third parties for exclusive member privileges.
• Coordinate, manage and acquire additional reciprocal and affiliate Clubs.
• Handle membership procedures, rules and policies and by-laws.
• Prepare and manage departmental budget and ongoing forecast.
• Develop training programs for the membership team’s sales and acquisition skills, and manage their productivity, plans and projects.
• Maintain professional internal and external relationships that meet company core values, and represent the club at networking events, trade shows, and conferences
• Database supervision and ensure accuracy of member information.
• Manage member feedback effectively in accordance with Club constitution.

Requirements:

• Degree holders preferred.
• At least 5 years in a leadership role managing people.
• Ideally from Hospitality, Luxury, or Financial industry and heavily people focused.
• Proven ability to engage, attract, and convert HNWI’s through an established personal network preferred.
• Self-motivated with a strong sense of ownership, resourceful and proactive.
• Possess strong analytical and interpersonal qualities.
• Able to multi-task and work within tight deadlines with good organizational skills.
• 5-day workweek, with a requirement to work on weekends from time to time.
• Some occasional travel and predominantly in the region.

Please email the Human Resource Department at [email protected] with:

• Updated resume
• Reasons for Leaving (Past & Present Employment)
• Notice Period
• Date of Availability