Part-time Spa Front Desk Agent
Salary undisclosed
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Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
Greet guests/members in a friendly and courteous manner
Answer telephone & e-mail enquiries promptly and professionally; and channel to appropriate person for assistance
Efficient in assisting guests/members with treatment recommendations and appointment scheduling, facility use enquiries, handling guest feedback and providing directions
Maximise the appointment book by allocating the right treatment to the right therapist at the right time and at the right rate, through up-selling of treatments
Maintain up-to-date knowledge about current promotions and packages, be proficient in all aspects of treatments and facility
Operate point of sale system and handle all payment transactions accurately
Learn and use guests’ name whenever possible
Adjust service to suit guests’ requests, personalised to meet their needs
Use a Heartist approach – make the guests Feel Welcome, Feel Heart-Warmed, Feel Incredible and Belong
Control entry into all areas of the spa facility by restricting all unauthorized individuals
Ensure cleanliness and appearance of spa reception and other related areas
Maintain sufficient inventory of supplies for smooth operations of spa reception
Ensure strict compliance of PCI – privacy of guest information and cash float handling
Work together with colleagues to ensure guests’ satisfaction at all times by ensuring that safety and service is always the spa’s first priority
Participate in training activities to improve knowledge and skills
Follow guidelines provided in Colleague Handbook
Understand emergency procedures, health & safety requirements, lost & found procedures
Maintain collaborative working relationships with colleagues & supervisors / managers
The main responsibilities and tasks of this position are as listed below, but not limited to these:
Greet guests/members in a friendly and courteous manner
Answer telephone & e-mail enquiries promptly and professionally; and channel to appropriate person for assistance
Efficient in assisting guests/members with treatment recommendations and appointment scheduling, facility use enquiries, handling guest feedback and providing directions
Maximise the appointment book by allocating the right treatment to the right therapist at the right time and at the right rate, through up-selling of treatments
Maintain up-to-date knowledge about current promotions and packages, be proficient in all aspects of treatments and facility
Operate point of sale system and handle all payment transactions accurately
Learn and use guests’ name whenever possible
Adjust service to suit guests’ requests, personalised to meet their needs
Use a Heartist approach – make the guests Feel Welcome, Feel Heart-Warmed, Feel Incredible and Belong
Control entry into all areas of the spa facility by restricting all unauthorized individuals
Ensure cleanliness and appearance of spa reception and other related areas
Maintain sufficient inventory of supplies for smooth operations of spa reception
Ensure strict compliance of PCI – privacy of guest information and cash float handling
Work together with colleagues to ensure guests’ satisfaction at all times by ensuring that safety and service is always the spa’s first priority
Participate in training activities to improve knowledge and skills
Follow guidelines provided in Colleague Handbook
Understand emergency procedures, health & safety requirements, lost & found procedures
Maintain collaborative working relationships with colleagues & supervisors / managers