
Career Opportunities: Assistant Manager, Limousine (2253)
Salary undisclosed
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Primary Responsibilities:
- Oversee limousine operations and manage a team of coordinators and drivers.
- Ensure smooth daily operations while adhering to department procedures and company policies.
- Exhibit leadership, teamwork, time management, customer orientation, and proficiency in limousine services.
- Supervise and lead the team in Limousine Command Center.
- Coordinate with front desk/butler services, business development hosts, and drivers.
- Manage limousine-related information and address transport arrangements, waiting times, and pick-up/drop-off locations.
- Conduct regular checks on grooming and service standards for both in-house and outsourced team members.
- Monitor team interactions to ensure effective communication with stakeholders.
- Maintain vehicle cleanliness and ensure all amenities are in place.
- Review and plan daily bookings and manage resources, including outsourcing vehicles as needed.
- Forecast vehicle requirements for upcoming events and plan deployment with the Limousine Command Center team.
- Ensure timely dispatch of all limousine bookings.
- Plan and manage team rosters according to operational needs.
- Resolve booking, dispatch, or guest-related issues promptly and update relevant departments.
- Address operational issues proactively and escalate to the Operations Manager when necessary.
- Develop effective communication with stakeholders to understand departmental workflows.
- Assign duties, conduct training and assessments, update checklists, and handle shift handovers.
- Attend training sessions and department meetings as scheduled.
- Perform additional duties as assigned by the immediate supervisor.
Requirements:
- Minimum diploma in Hotel Management
- Minimum 3 years of experience in Transport Services as middle management
- Possess good written and verbal communication skills
- Resourceful, meticulous, organized and detailed oriented
- Able to work independently in a dynamic and fast-paced environment