Service Sustaining Manager (SWIFT Product)

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

• ​Leading service sustaining team, including prioritizing, requirements, budget/resource planning, gap analysis, risk management, CIP/FCO implementation, validation, and release through engineering product design life cycles
• Driving continuous improvement of system hardware, diagnostics and software, tooling, technical documentation, knowledge management and training, building internal/external reports and analytics to measure performance, and providing opportunities for improvement and customer satisfaction.
• Communicating and working efficiently with global engineering, Spares, Sales, and Marketing teams to provide high-level support on volume and mature products.
• Serve as the central technical resource / interface with design engineering, manufacturing, technical support, quality, marketing and field as the product(s) move through the Product Life Cycle
• Work to optimize serviceability, reduce cost-of-service through all stages of the PLC, and improve short- and long-term product service revenue performance
• Work with SSO, implement and optimize the spare parts that will be stocked to support existing installed bases. This includes taking into account reliability, diagnostics, inventory holding cost, training level and other factors.
• Work with Service and Div. Marketing and Design Engineering and Apps team to identify and define Availability @ Performance.
• Leading Service Life Cycle PLC and host Service Business Review for mature product to maintain KLA products relevancy.
• Validate EOL and LTB request and develop service strategic to minimum service impact.
• Ensure service deliveries are in place for each Engineer Change Order.
• Review and approve tool shipment waiver to minimum impact to customer satisfaction.

Minimum Qualifications

• Master's Level Degree or above in electrical/electronic/mechanical/optics engineering.
• For this role include a consistent record in engineering development, sustaining, and continuous improvement. Strong leadership, critical thinking, effective communication, and problem-solving skills are essential. Experience in hardware or software development team leadership, semiconductor capital equipment development, and previous engineering functional management roles are considered a plus. The minimum qualifications include at least five years of experience in engineering for development, sustaining, and continuous improvement.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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