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IT Operator 1807

$ 5,000 - $ 9,000 / month

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Key Responsibilities

  • Continuous Service Improvement: Add value to Data Centre Operations by identifying improvement opportunities to sharpen Production stability, stakeholders experience and overall service quality.
  • Identifying opportunities for automation within production processes to streamline operations and reduce manual intervention.
  • Timely escalation and communication of major incidents such as escalation matrix, leading, driving, facilitating, and chairing all investigation activities.
  • Being accountable for resolving the incident with workaround or permanent solution.
  • Participate in troubleshooting system and network connectivity problems before escalation.
  • Monitoring production metrics and performance indicators to ensure targets are met.
  • Ensuring compliance with safety and regulatory standards in production.
  • Other ad-hoc duties as instructed.

What we are looking for

  • Strong analytical skills: The ability to analyse production processes and identify areas for improvement and optimisation.
  • Technical Proficiency: Profound knowledge of production systems issues and effective solutions to enhance operation efficiency.
  • Problem-Solving Aptitude: A knack for troubleshooting production issues and devising effective solutions to enhance operational efficiency.
  • Experience in Data Centre facilities, including temperature and humidity monitoring system, smoke detection and fire suppression systems, Uninterrupted Power Supply (UPS) units, CCTC, keypress units, etc.
  • Familiarity with AWS tools such as CloudWatch, Cloud Trail, etc would be an advantage.
  • Able to work shift duties.

The shift hours are as follow:

1st shift - 7:00 am to 3:00 pm

2nd shift - 2:45 pm to 10:30 pm

3rd shift - 10:15 pm to 07:15 am

o The 8-day rotational shift pattern is as below:

Two days 1st shift, followed by

Two days 2nd shift, followed by Two days 3rd shift, followed

by Two off days.

Job Type: Full-time

Pay: $5,000.00 - $9,000.00 per month

Work Location: Hybrid remote in Singapore 757022