Operations Executive

Salary undisclosed

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SINGAPORE SECURITY FORCE PTE LTD is hiring a Full time Operations Executive role in Toa Payoh, Singapore. Apply now to be part of our team.

Job summary:

1. Security Operations Management:

Overseeing Security Services: Manage the daily operations of security teams, ensuring that security personnel are deployed effectively across different sites, facilities, or events.
Monitoring Security Systems: Oversee the functioning of security systems, including surveillance cameras, access control systems, alarm systems, and patrol tracking devices.
Coordination of Security Personnel: Ensure that security officers are properly trained, well-equipped, and deployed according to the specific needs of the organization or client.

2. Security Risk Assessment and Planning:

Risk Identification: Conduct regular security risk assessments to identify potential threats and vulnerabilities that may affect the organization or its assets.
Security Planning: Develop and implement security plans, strategies, and procedures to mitigate risks. This may involve creating emergency response plans, evacuation procedures, and security patrol routines.
Security Audits: Regularly conduct audits to assess the effectiveness of security measures and make adjustments where necessary.

3. Incident Management and Response:

Incident Response Coordination: Act as the point of contact for any security incidents (e.g., theft, breaches, accidents) and ensure that appropriate actions are taken, including initiating investigations or contacting law enforcement.
Emergency Protocols: Ensure that security personnel are trained to handle emergencies and that they follow the proper procedures during incidents.
Incident Reporting: Ensure that all incidents are documented thoroughly, and detailed reports are submitted to higher management or clients for analysis and resolution.

4. Team Leadership and Staff Management:

Supervision of Security Staff: Manage and supervise security officers, ensuring that they adhere to security protocols and deliver effective performance. Provide guidance, direction, and mentorship to the security team.
Staff Scheduling: Oversee and manage the deployment of security staff to ensure that all shifts and roles are properly covered. Create and maintain duty rosters and address any staffing issues (e.g., absenteeism).
Training and Development: Organize and coordinate training programs to enhance the skills of security personnel, ensuring they are up to date with industry standards, safety regulations, and emergency protocols.
Performance Monitoring: Evaluate the performance of security staff, conduct performance reviews, and provide constructive feedback. Address performance issues and implement corrective actions where necessary.

5. Client Relationship Management:

Client Liaison: Serve as the main point of contact between the security operations team and clients, ensuring that the clients' security needs are met and expectations are fulfilled.
Client Reporting: Provide clients with regular updates on security activities, incidents, and improvements in security procedures or systems. This may include preparing and presenting detailed reports on the status of security operations.
Service Improvement: Work with clients to continuously improve security services, tailor security strategies to their specific needs, and ensure high levels of customer satisfaction.

6. Compliance and Regulatory Management:

Adherence to Policies and Procedures: Ensure that security operations comply with local laws, regulations, industry standards, and internal policies.
Regulatory Compliance: Ensure that all security practices, from operations to personnel management, meet the relevant legal and regulatory requirements.
Licensing and Certifications: Ensure that security personnel maintain necessary licenses and certifications, such as security guard certifications, first aid, or other relevant qualifications.

7. Budget and Resource Management:

Resource Allocation: Oversee the procurement and allocation of security resources and equipment, including uniforms, radios, surveillance equipment, and vehicles.
Budgeting: Manage the security budget, ensuring that operations remain cost-effective while maintaining a high level of security.
Cost Control: Monitor and control operational costs related to security services, such as personnel expenses, training costs, and equipment maintenance.

8. Security Systems and Technology Management:

Technology Integration: Oversee the implementation and management of security technologies, such as surveillance cameras, alarm systems, and access control systems.
System Maintenance and Upgrades: Ensure that security systems are maintained and upgraded regularly to meet evolving security needs.
Data Management: Oversee the collection, storage, and analysis of security data, ensuring that it is used effectively to enhance security operations.

9. Reporting and Documentation:

Operational Reports: Prepare regular reports on the status of security operations, including incident reports, security audits, and performance reviews. Ensure that reports are delivered to management or clients as required.
Documentation of Policies and Procedures: Maintain accurate records of security protocols, procedures, and policies to ensure that they are up-to-date and accessible to staff.

10. Continuous Improvement and Strategy Development:

Process Improvement: Continuously assess and improve security procedures and protocols to increase efficiency and effectiveness.
Security Strategy Development: Develop long-term security strategies to address emerging risks and challenges, ensuring the organization’s security posture evolves in response to changing threats.

Skills and Qualifications Often Required:

Leadership Skills: Ability to manage, motivate, and lead a team of security professionals.
Strong Communication Skills: Clear and effective communication, both verbal and written, to interact with clients, staff, and management.
Problem-Solving Abilities: Ability to respond quickly and effectively to security incidents and resolve issues efficiently.
Knowledge of Security Technologies: Familiarity with security systems (e.g., CCTV, access control, alarm systems) and their management.
Risk Management Skills: Ability to assess security risks and implement appropriate measures to mitigate them.
Attention to Detail: Ability to focus on details, particularly when it comes to documentation, incident reports, and security audits.
Industry Knowledge: Familiarity with the latest security trends, threats, and industry standards, along with legal regulations and compliance requirements.
Crisis Management Skills: Ability to remain calm and efficient during security incidents or emergencies.
Certification: PWM Grade SS
License: Must Possess own vehicle