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Call Centre Agent (Inbound Calls) | Contract for 1 Year | Up to $2600 | Ang Mo Kio | #BC

$ 2,500 - $ 2,500 / month

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Call Centre Agent! (Inbound Calls)


Location (Nearest MRT): Ang Mo Kio

Salary: Up to $2600 + Incentives!

Duration of work: 1 Year, renewable!!

Work days & hours : Monday to Fridays 8.30 AM to 5.30 PM + Alt Saturdays 8.30 AM to 1.00 PM

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Responsibilities:


To deliver personalized and high-standard professional service to customers on related enquiries in an effective and efficient manner
Attend to customers’ feedback or complaints in a timely manner
To handle calls within the First Call Resolution (FCR) and only to escalate complex cases to Department Officer
Create or update customer interactions accurately within CRM to keep track of customers’ enquiries and history
Providing feedback on behalf of customers on the effectiveness and soundness of policies and procedures
To meet the productivity components on both individual and team level (AHT, TPH, SL targets)
Taking care of own wellbeing and contribute productively and effectively
To meet the quality components (CSAT, monthly quiz and audit targets)
To be cross trained in another skillset or domain


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Interested applicants, please WA 94264009.

Kindly understand that only shortlisted candidates will be notified.

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Benjamin Chai (Outsourcing Team)

RecruitFirst Pte Ltd (E.A. 13C6342)