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Temp - Advanced Response Center (IT Helpdesk / Central)

Salary undisclosed

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Job Descriptions:

1. Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)

2. 1st level troubleshooting of in supported systems i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale

3. Security event monitoring

4. Server and network availability and performance monitoring

Password reset and unlock

5. Perform log & route [to higher tier or Resolver Team(s)]

  • Record and manage all transactions/ cases in Service Management System
  • Broadcast notifications to the relevant parties
  • Provide timely status update, follow up on cases escalated until closure within the service level agreement.
  • Ensure daily tasks are executed according to the Standard Operation Procedure

Job Requirements:

  • High school diploma or equivalent
  • Experience / Knowledge in IT support will be a Major plus
  • Work schedule: Monday to Friday, 9:00 AM – 6:00 PM.

Job Type: Temporary

Pay: $12.00 - $13.00 per hour

Schedule:

  • Monday to Friday

Work Location: In person